João Campos Email & Phone Number

Portugal

Remote

Belfast

Duties include:-Managing multilingual technical support team in both an office environment and remotely.-Operational team leadership since 2019.-I completed operational manager academy training and development. I regularly performed operational manager duties alongside my work in the absence of the Operations Manager.-Supporting the Operations Manager.

Belfast, Northern Ireland, United Kingdom

I worked as an ISO Manager alongside my Team Leader role. duties included:-Managing a team of auditors to ensure ISO 9001-2015 standards are met across the contract and company. -Ensuring internal audits and audit reports are completed within SLA. -Ensuring all departments are operating in compliance to the ISO 9001-2015. (Departments included Recruitment.

Belfast

My duties involved:-Managing a team of Team Leaders and up to 20 Sales/After-Sales Advisors over the phone and chat in a 250 plus person contract. -Ensuring performance levels are maintained and client requests are met. -Providing monthly one-to-one meetings to agents in and out of Probation. -Maintaining morale with team building activities and.

Belfast, Reino Unido

Managing multilingual customer support teams.Also Coach for entire contract for over 6 months, ensuring Quality/Coaching targets were met.