Nancy S. Email & Phone Number

San Antonio, Texas

San Antonio, Texas Area

Creating and updated tickets and escalated tickets to appropriate departments, as needed, using BMC Remedy, remote accessed and managed computers using NetSupport Management Tools for diagnostic and troubleshooting, answering calls using the Genesys Workspace system and answering inbound chats using Bomgar Representative Console to assist international Capital Group employees with troubleshooting various programs. Created wireless access accounts for Capital Group employees and visitors. Managed platforms include PC and Mac. Managed programs include Lync, Skype, Outlook, Microsoft Exchange, Microsoft Vault, Windows 7, Microsoft Office 2010 and 2013, SharePoint, Symantec Endpoint Protection, and Identity IQ. Access Management provided using Active Directory, RSA SecurID, SAP, ARMS, and Access Administration Applications. Software installation managed using Symantec Management Agent. VMs/VDIs managed using VMware vSphere Client, VMware View Administrator, and VMware vRealize Automation. Network monitoring including port monitoring using Splunk. Other duties as needed.

San Antonio

Assists in the analytical and microbiological testing of food products, ingredients, and environmentals with primary functions in media and reagent preparation, autoclave, sterilization protocols, sample setting, sample log-in, and glassware maintenance. Applies approved microbiological techniques and methodologies used in sample prep, sterilization and in the preparation of media and reagents for the analytical testing processes. Prepares and set up samples for analysis. Maintains laboratory condition, to include equipment, supplies, quality assurance programs, and accurate records throughout all procedures. Prepares and maintain bacteriological media and chemical solutions, utilizing proper labeling, handling, storage, use, and disposal of solutions, including autoclaved and hazardous waste.

San Antonio, Texas Area

Take inbound calls and help callers with navigating websites, resetting passwords, and registration for the CMS Open Payments project. Help in navigation and technical support for both the website and creating reports. Take inbound emails about the project, and work escalated ticket requiring research and diagnostics. Experience in creating and reviewing Microsoft Excel and CSV files, pipe delineated. Beta test website performance and bug diagnostics, including use of Webex. Sharepoint and Wiki experience. Performed training/instructing of new agents to the floor.

San Antonio, Texas Area

Responsible for testing salsa and marinara products, including tests such as boswick, brix, salinity, acid, drain weight, and texture. Responsible for inspecting x-ray images for foreign materials in jars, and inspecting packaging for industry and customer specific standards. In charge of walking multiple production lines and inspecting for abnormalities in manufacturing, as well as inspecting for glass breakage and other foreign materials. Other responsibilities as required.

San Antonio, Texas Area

In charge of processing blood samples for HIV, Syphilis, Herpes, Hepatitis C, and Hepatitis B antigen and antibody tests. Manages Perkin-Elmer Janus auto-pipette systems, and centrifuges. Runs EIA tests on Hamiton Fame systems and Abbott Architect systems.

San Antonio, Texas Area

Take inbound calls and help callers with navigating websites, resetting passwords, and registration for ARRA and CMS's IACS and PECOS projects. Help in navigation and technical support for both the website and creating reports. Performed training/instructing of new agents to the floor. Tier 2 Senior Agent, escalations specialist, and part-time trainer.

Performed QA duties including testing salinity, taste, color, slick, viscosity, moisturecontent, NIR for fat and starch, and trained for testing ash content of wheat. Testedcooked and uncooked food products for quality and helped in final testing for R&D.

Greeted current and potential residents and dispensed information about the apartmentcomplex. Was the main local PR for the apartment complex. Answered phones and emails, answered questions and took rent payments. Maintained the gate system and the network for the office. Taught Resident Assistant Managers how to lease to new residents, and oversaw Leasing Assistants. Was second in command for the office and took over Office Manager’s duties as needed including Payroll and Deposits.

San Antonio, Texas Area

In charge of daily care, feeding, and maintenance for dogs and cats available for adoption. First alert and care for sick or injured animals in the collection. In charge of interacting with, and informing the public about specifics of each animal, steps necessary for adoptions, and care required by each animal.◦ Kennels and Clinic under Cynthia Martinez

San Antonio, Texas Area

Have experience with a variety of animals, both in husbandry and in medical handling. Trained to take and develop X-rays on certain machines, do parasitological fecal analysis via microscopy, prepare and present slides including Grahm staining of tissue samples, plating of culture swabs, serlogical and urological sample testing, blood draws and restraint of most animals. Been given training in anesthesiology and often monitor animal health during procedures. In charge of daily feeding, care and maintenance of quarantined and hospitalized animals. Work directly under vets and vet techs.◦ Animal Health Center under Dr. Rob Coke and Sean MacConnell

College Station, Texas

In charge of daily feedings and care of birds at Texas A&M Schubot Exotic Bird Health Center. Handled birds for examination, checked and monitored bird health. First alert and care for sick or injured birds in the aviary.◦ Pathobiology Department under Debra Turner

College Station, Texas

Enter grades and changes into computer, run grade printouts, grading tests and quizzes, sounding board for professor, technical adviser for video and digital camera projects.◦ Animal Science Department under Dr. Howard Hesby

College Station, Texas

Secretarial-type duties including copying, answering phones, creating documents in Word, WordPerfect, Excel, PowerPoint, rescheduling student labs, distributing tests and quizzes to professors and TA’s, distributing information, grading.◦ Introductory Biology Department

College Station, Texas

Helped scope horses, take blood and urine samples, run spectrometry and analysis at Texas A&M Univ. Large Animal Clinic with Dr. Noah Cohen and LINK Equine Group.◦ Gastroenterology Department

Baytown, Texas

Cleaned and maintained salt and freshwater tanks, set up, taught and broke down biweekly labs, straightened and cleaned lab and storage, prepared professor for class, cleaned lab wear, in charge of safety and upkeep of lab.◦ Environmental Science Department

Master Of Library & Information Science - Mlis, Library And Information Science, 4.0

Master Of Arts (Ma), Biology/Biological Sciences, General

Bachelor'S Degree, Animal Sciences