Joao Paulo G. Email & Phone Number

Invercargill, Nz

Invercargill, Southland, New Zealand

- Present, promote and sell building supplies to existing and prospective customers.- Establish, develop, and maintain positive business and customer relationship.- Prepare and complete orders for delivery or pickup (load, pack, wrap, label and ship).- Receive and process shop stock (pick, unload, receive and store).- Report any discrepancies.- Keep clean and safe working environment, and optimise space utilisation.- Follow de quality service standards and comply with procedures, rules, and company policy.- Maintaining a safe, clean, and tidy store environment, adhering to health and safety regulations

Invercargill, Southland, New Zealand

Oversee two departments (Streetwear and Surfwear)- Supervising a team of four fixed salespersons and two flex employees.- Creating the monthly roster to ensure appropriate coverage by the team members.- Providing training and guidance to the sales team on sales techniques and customer service.- Assisting team members in handling customer inquiries, resolving issues, and delivering exceptional service.- Ensuring compliance with visual merchandising standards and supporting the team with store displays.- Managing cash operations, including cash register operations, cash handling procedures, and maintaining the budget diary.- Maintaining a safe, clean, and tidy store environment while adhering to health and safety regulations.- Collaborating with other departments, such as marketing and operations, to ensure smooth store operations.

Guarulhos, Sao Paulo, Brazil

I was responsible for managing my own psychological office, overseeing approximately 200 monthly appointments and:- Identifying patients' complaints and concerns.- Conducting patient interviews and history-taking sessions.- Utilizing various psychological tests (personality, intelligence, behavioural, etc.) to support the diagnostic process.- Preparing reports and providing feedback to patients.- Implementing techniques, activities, and exercises to support the patient's improvement process.- Conducting meetings with family members when necessary.- Participating in clinical case supervision with other professionals.- Referring patients to psychiatrists and other specialists as needed.- Experienced in treating patients with complaints of generalized anxiety disorder, panic disorder, obsessive-compulsive disorder, specific and/or general phobias, post-traumatic stress disorder, and depressive disorders.- Managing patients' schedules.- Handling accounts payable and receivable.- Performing accounting reconciliation.- Creating marketing campaigns to attract new clients through posts, videos, and articles.- Managing social media platforms (Facebook, Instagram, Google Business) and my website.

Sao Paulo, Brazil

Gocil is one of the biggest companies in property security and multi-services in Brazil, with more than 20,000 employees.- Engaging in discussions with department heads to identify areas for improvement in processes, behaviours, and technical skills within the company.- Designing instructional programs, whether in-person, online, or blended, utilizing the ADDIE model - Analysis, Design, Development, Implementation, and Evaluation.- Generating content for various training and instructional materials, encompassing both technical and behavioural aspects.- Overseeing the management of the Oracle Taleo Learning Management System (LMS).- Providing guidance and support to employees regarding training, career, and development programs.- Conducting training assessments and evaluating outcomes.- Generating reports using BI tools, specifically Oracle Fusion.- Facilitating meetings to review HR training results.- Managing the annual performance evaluation process and participating in the high-performance people evaluation committee.- Successfully implementing online training with the support of Oracle Taleo Learn.- Implementing three modules of Oracle Fusion (Performance Evaluation, Positions and Salaries, and Goals).- Developing a comprehensive training program for a new position (50 new vacancies) within the operational department, which included implementing new customer interaction criteria, reducing costs, and enhancing service quality.

Postgraduate Level In Strategic Management In Distance Education, Technologies Applied To Education

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Graduation In Psychology, Industrial And Organizational Psychology, Clinical Psychology, Research

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Professional Coaching, Human Behavior

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Professional Disc Certification, Disc Assessment

The Professional DISC Certification is the habilitation to use of the DISC Assessment as a tool of support in the coaching process.