- Present, promote and sell building supplies to existing and prospective customers.- Establish, develop, and maintain positive business and customer relationship.- Prepare and complete orders for delivery or pickup (load, pack, wrap, label and ship).- Receive and process shop stock (pick, unload, receive and store).- Report any discrepancies.- Keep clean and safe working environment, and optimise space utilisation.- Follow de quality service standards and comply with procedures, rules, and company policy.- Maintaining a safe, clean, and tidy store environment, adhering to health and safety regulations

Oversee two departments (Streetwear and Surfwear)- Supervising a team of four fixed salespersons and two flex employees.- Creating the monthly roster to ensure appropriate coverage by the team members.- Providing training and guidance to the sales team on sales techniques and customer service.- Assisting team members in handling customer inquiries, resolving issues, and delivering exceptional service.- Ensuring compliance with visual merchandising standards and supporting the team with store displays.- Managing cash operations, including cash register operations, cash handling procedures, and maintaining the budget diary.- Maintaining a safe, clean, and tidy store environment while adhering to health and safety regulations.- Collaborating with other departments, such as marketing and operations, to ensure smooth store operations.

I was responsible for managing my own psychological office, overseeing approximately 200 monthly appointments and:- Identifying patients' complaints and concerns.- Conducting patient interviews and history-taking sessions.- Utilizing various psychological tests (personality, intelligence, behavioural, etc.) to support the diagnostic process.- Preparing reports and providing feedback to patients.- Implementing techniques, activities, and exercises to support the patient's improvement process.- Conducting meetings with family members when necessary.- Participating in clinical case supervision with other professionals.- Referring patients to psychiatrists and other specialists as needed.- Experienced in treating patients with complaints of generalized anxiety disorder, panic disorder, obsessive-compulsive disorder, specific and/or general phobias, post-traumatic stress disorder, and depressive disorders.- Managing patients' schedules.- Handling accounts payable and receivable.- Performing accounting reconciliation.- Creating marketing campaigns to attract new clients through posts, videos, and articles.- Managing social media platforms (Facebook, Instagram, Google Business) and my website.

Gocil is one of the biggest companies in property security and multi-services in Brazil, with more than 20,000 employees.- Engaging in discussions with department heads to identify areas for improvement in processes, behaviours, and technical skills within the company.- Designing instructional programs, whether in-person, online, or blended, utilizing the ADDIE model - Analysis, Design, Development, Implementation, and Evaluation.- Generating content for various training and instructional materials, encompassing both technical and behavioural aspects.- Overseeing the management of the Oracle Taleo Learning Management System (LMS).- Providing guidance and support to employees regarding training, career, and development programs.- Conducting training assessments and evaluating outcomes.- Generating reports using BI tools, specifically Oracle Fusion.- Facilitating meetings to review HR training results.- Managing the annual performance evaluation process and participating in the high-performance people evaluation committee.- Successfully implementing online training with the support of Oracle Taleo Learn.- Implementing three modules of Oracle Fusion (Performance Evaluation, Positions and Salaries, and Goals).- Developing a comprehensive training program for a new position (50 new vacancies) within the operational department, which included implementing new customer interaction criteria, reducing costs, and enhancing service quality.