• Administered the full cycle of pre-hire and onboarding processes.• Cultivated and maintained robust relationships with the Executive and Leadership, serving as the primary point of contact for HR processes and procedures.• Oversaw the management of 55 Home Care Facilities nationwide, ensuring HR operational excellence and compliance with organizational standards.• Collaborated with the HR Director on confidential matters, including investigations, terminations, andlegal issues.• Led a team of 25 Regional Employment Coordinators, providing daily counseling and support to ensure a cohesive and efficient workflow.• Acted as the initial point of contact for employment verifications, including CN-9 verifications mandatedby law.• Worked closely with HR teams to implement business process enhancements and improvements throughout the organization.• Implemented new HR procedures and policies, ensuring alignment with organizational goals and industry best practices.• Functioned as the primary contact for all matters related to benefits, including eligibility, qualified life events, new hire orientations, and leave administration.• Managed the performance and annual evaluation process, processing salary increases and incentivesbased on evaluations and performance metrics.• Collaborated with legal teams to ensure compliance with federal, state, and local laws, addressing concerns throughout the employment lifecycle.• Served as the main point of contact for approximately 320 management employees and all center-basedemployees (10,000+) across the organization, addressing inquiries related to pay, benefits, and time-off.• Assisted in special projects and implementations while handling confidential matters with discretion andprofessionalism.

• Approached all guest and associate interactions with a friendly, professional demeanor, fostering a positive and welcoming environment throughout the hotel.• Ensured adherence to the Company’s policies and safety regulations, promoting a secure and efficient workplace for all staff and guests.• Supervised the HR team with warmth and attentiveness, offering support to foster a collaborative and effective department.• Monitored and managed the HR budget to align resources effectively with organizational goals.• Stayed informed on HR laws and industry regulations, ensuring the resort’s compliance with employment standards and state requirements.• Provided guidance on HR policies, ensuring consistent application across departments and maintaining compliance.• Oversaw hiring, recruitment, and reference checks for non-exempt personnel, while also conducting interviews for exempt positions.• Managed associate benefits programs and maintained compliance with local regulations to support employee welfare.• Coordinated performance evaluation processes, administering merit adjustments and incentive programs to reward performance.• Supported associate transitions such as new hires, promotions, and transfers, and fostered an environment that emphasized professional growth.• Promoted a collaborative workplace with an open-door policy, encouraging associates to share feedback and concerns.• Analyzed and addressed turnover metrics, identifying areas for improvement in retention and employee satisfaction.• Conducted orientation and training sessions for new associates to ensure they were well-prepared and aligned with company culture.• Maintained accurate personnel records, streamlined internal communications, and developed reporting systems to support efficient HR operations.• Managed all personnel files, applications, and recruitment resources, ensuring efficient organization and accessibility for HR needs.

• Managed, supported, and maintained the data integrity of all systems in the Human Resources function for all employees.• Performed audits on HR processes and documents, including hiring, termination of service, and payroll administration when required.• Prepared and maintained employee files, assuring accuracy, compliance, and confidentiality. • Prepared, and distributed various reports on a weekly or, as-needed basis.• Provided new hires with explanations of benefits and instructed them on enrollment and fulfillment procedures.• Collaborated with Human Resources personnel in obtaining and evaluating statistics involving any benefits related to the program.• Partnered with the HR teams to roll out business process enhancements and improvements.• Troubleshoot and offered technical assistance in support of Payroll, Human Resources, and IT employee population.• Served as primary contact for all new hires, terms, and active employees for benefits questions and issues relating to health and welfare and leave administration; this included but is not limited to: eligibility, qualified life events, new hire benefit orientations, benefits at termination, COBRA and open enrollment.• Provided HRIS training and customer service support to all system end-users. • Provided any HR-related support in the US, Canada, LATAM, and Japan.

• Provided Generalist support to the facility in all areas of Human Resources.• Assisted the HR Manager in administering procedures and policies through the Distribution Center.• Provided training support to all levels of associates.• Ensured open doors, diversity, and other values-related issues are resolved.• Collaborated with the HR Manager to conduct interventions, and fact-findings and resolve conflicts as they arose.• Conducted new hire orientations.• Provided, monitored, coached, and guided technical and nontechnical training for Distribution Center Supervisors and non-exempt associates.• Provided coaching, promoted discussions, and made recommendations for non-exempt associates' and Supervisors' development needs.• Responded to associate inquiries via email/call-in line and communicated to appropriate team members for any actions needed.• Entered appropriate time bank hours (sick time, PTO, etc.), in ADP for associate absences.• Processed and approved payroll on a weekly and bi-weekly basis.• Partnered with Payroll teams to generate pay cards and emergency checks for associates.• Supported Owners on the Central Admin team with any overflow tasks from Payroll, Roster Management, New Hires, and Employee Information/Status Changes.• Being the first point of contact for the HR Management team to make sure that everything is completed in a timely manner.• Participated in special projects as assigned.

• Responded accurately and professionally to questions and concerns from associates and managers through multiple channels (in-person, email, phone, etc.) in a timely manner.• Escalated and took partnerships when discrepancies or issues arose with associate interactions such as Leave of Absence, accommodations, or other employee relations issues.• Entered and reviewed associate data within HRIS and payroll systems timely and accurate.• Compiled, assessed, and used data regarding critical business metrics such as attendance,attrition, engagement, labor fill, etc.• Planned, coordinated, and implemented associate activities that created an inclusive environment. • Assisted managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, and LOA.

• Maintained/processed employee records.• Managed HR databases (new hires, separations, vacation, and sick leaves).• Managed and processed payroll on a weekly basis.• Provided relevant data to management, like absences, bonuses, leaves, etc.• Screened, Recruited, and Trained candidates.• Prepared reports and analyses for internal communications.• Provided new employees by sharing onboarding packages, company policies, and benefits. • All other duties, as assigned.