João Camacho Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

• Maintaining and developing relationships with local hotel partners.• Training new hotels on the extranet system, including rate and availability management.• Assisting in the activation and management of hotel supplier accounts.• Resolving accounting, allotment, notification, and cancellation issues.• Conducting market and competition research to ensure hotel competitiveness.• Coordinating merchandising activities and promotions for hotel partners.

Barcelona, Catalonia, Spain

• Led a team of 15-25 agents (on-site and remotely).• Ensured that KPIs were on target (accuracy >90%, and AHT below average).• Created and owned team dashboards to measure team and market performance.• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.• Conducted regular one-on-one sessions and team meetings to monitor progress and set clear expectations.• Supported and mentored team members aligning them with their career development aspirations.• Created training materials to enable seamless onboarding of new team members.• Ensured the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.• Supported the Recruitment team by managing candidate screening and conducting interviews.

Barcelona Area, Spain

• Conducted thorough screening and review of reported social media content in strict adherence to established guidelines.• Demonstrated exceptional research skills to identify and address challenges about user accounts.• Proactively resolved issues encountered while moderating content, ensuring a safe and compliant online environment.• Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.

Barcelona Area, Spain

• Effectively managed inbound calls, emails, and live chats maintaining a high NPS.• Increased client satisfaction by building strong relationships and addressing their needs promptly.• Assisted customers in navigating the company website or mobile app.• Educated customers about billing, payment processing, and support policies and procedures.•Trained new personnel regarding company operations, policies, and services.

Barcelona Area, Spain

• Launched the Portuguese market.• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.• Created engaging content and promoted new accommodations and destinations on the company blog to attract online visitors.• Developed customized account plans for clients to help them achieve their business goals.• Collaborated with the sales team to identify potential upsell opportunities and expand the client base.• Increased client satisfaction.

Slovak Republic

• Developed and executed strategic communication plans to create brand awareness.• Boosted social media engagement by creating compelling content.• Reached out to international partners, including universities and exchange programs to arrange internship opportunities.• Offered guidance to students about available internship options, and matched their profile to existing vacancies.

Madeira, Portugal

• Led a team of 8 sales associates.• Ensured a high level of customer satisfaction by addressing and resolving complex issues promptly.• Provided ongoing training and coaching to customer service representatives.• Conducted individual performance review sessions to provide feedback and support.• Streamlined processes for faster issue resolution, resulting in increased customer loyalty.• Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.• Managed product and stock inventory, as well as implemented layout changes to optimize sales.

Funchal, Madeira Island, Portugal

• Boosted sales by consistently engaging with customers and addressing their needseffectively.• Enhanced product knowledge by attending training sessions and staying current withindustry trends.• Trained and mentored new sales representatives.

Madeira, Portugal

• Established and managed a new branch with a team of 8-10 sales associates.• Led talent acquisition, recruiting, and training new team members.• Analyzed productivity and sales data, presenting detailed reports to management.• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.• Conducted regular team meetings and reviews for continuous improvement and goal alignment.• Collaborated with upper management to develop strategic plans for store growth and expansion.

Funchal, Madeira Island, Portugal

• Surpassed personal sales targets, boosting store revenue.• Offered personalized assistance, tailoring product recommendations to enhance customer experience.• Managed stock effectively, ensuring fresh merchandise availability.• Designed store layout, creating an inviting atmosphere and maximizing product visibility.• Promoted and managed loyalty programs, enhancing customer retention.

Funchal, Madeira Island, Portugal

• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.• Optimized room availability and maintained a pristine environment through efficient room cleaning schedules.• Ensured smooth arrivals for the next-day guests.• Effectively handled overbooking, preserving our reputation for excellence while meeting guest needs.• Ensured our guests' utmost satisfaction, enhancing the overall experience.• Collaborated with the team to maintain operational excellence and a high service standard during night hours.

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Master'S Degree, Turismo Sostenible Y Tic

Bachelor'S Degree, Business Administration And Management, General