João Robalo Email & Phone Number

Porto, Pt

Portugal

Remote

Provide technical troubleshooting for incoming tickets from Strategic/Enterprise customers, including extensive troubleshooting and root cause assessment. Resolve or provide a workaround in a timely manner using Salesforce ticketing system.Manage customer escalated tickets from creation until resolution. Proactively seek a solution/workaround by replicating the issue in self-created labs and communicating with engineering/R&D teams as necessary.Provide technical solutions and act as an escalation focal point to internal teams.Conduct regular issue review meetings with key areas of development, to ensure timely resolution for issues and communicate findings to customers.Maintain regular communication with customers, by tracking the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications.Proactively seek to exceed customer expectations, leading to high customer satisfaction ratings.Author and review online support materials (FAQ's, knowledge base articles); Provide in-depth internal training when needed.Troubleshooting issues on Windows and GNU/Linux,Installing, configuring, and troubleshooting IIS, SQL Server, SSL certificatesCommon Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)Virtualization Technologies (Hyper-V / VMware)Docker containersLDAP / SAML Cloud environments: AWSTroubleshoot connections in IDEs and CI/CD tools such as: Jenkins, Eclipse, VS, VSCode, CLI, TeamCity, Bamboo, Maven, VSTS/TFS, IntelliJNetworking (Routing, Switching, Firewalls)

Remote

Lisbon Area, Portugal

Porto Area, Portugal

RedHat/CentOS servers administrationSQL Server maintenanceC# .Net controllers development

Porto Area, Portugal

Braga Area, Portugal

Development of Help-Desk Portal to manage client registry, contracts and ticketsubmission.Tech: C# .NET, Monorail (open-source MVC Framework), Microsoft SQL Server,HTML/XHTML, CSS.