Joao Lopes Email and Phone Number
I am a digital product leader with a strong background in marketing and design, who believes that the only way to develop products that truly make a difference—for both businesses and customers—is by being fully immersed in the context to focus on what truly matters. In a world full of complexity, simplifying things is a mission I take seriously.Currently, I work at Porto, the largest insurance company in Latin America, where my role in product management has expanded to orchestrating channel strategies, managing portfolios, and leading customer segmentation and clustering initiatives.My education reflects my passion for design, technology, and communication. I hold a technical degree in Design from ETEC Rocha Mendes, a bachelor's degree in Social Communication from the University of São Caetano do Sul, and a postgraduate degree in Gamification & Engagement Applied to Digital Products from PUC-PR. But what truly drives me is continuous learning—whether through courses, reading, or, most importantly, through exchanges with fellow professionals.
Porto
View- Website:
- portoseguro.com.br
- Employees:
- 22556
-
Group Product Manager - App + Portal Do Cliente + Estratégia De ClientesPortoState Of São Paulo, Brazil -
Lead Product Manager - Strategy & PortfolioPorto Apr 2024 - Present→ Currently orchestrating the strategy for the digital channels ecosystem in collaboration with business units and product teams.→ Deeply involved in customer segmentation and persona development for a base of over 17 million customers, conducting detailed analyses and driving initiatives to create personalized strategies that maximize channel engagement, reduce churn, and promote cross-sell opportunities.→ Developing executive materials that communicate strategy and results to the C-level and board. -
Lead Product Manager: ChannelsPorto Apr 2023 - Apr 2024São Paulo, Brasil→ Led the corporate initiative to increase the penetration of the Porto App within the client base, driving actions that resulted in a 20% year-over-year growth in users.→ Conducted the business plan for the development of the new Client Portal, also including roadmap development and communication, launch strategy definition, and integration with other channels.→ Led the authentication framework for the digital channels, focusing on secure login and seamless access, serving as a key enabler of Porto’s omnichannel strategy. -
Lead Product ManagerFtd Education Jul 2021 - Mar 2023Directed the development of the new B2B2C channel, Lumisfera, driving the experience design and tech implementation of the new e-commerce platform while also leading its brand strategy, ensuring alignment with FTD’s core values.→ Designed an omnichannel purchasing journey (integrating B2C and B2B2C models), which was rated highly satisfactory by over 10,000 customers within the first three months of launch.→ Led the construction and validation of the product vision and effectively communicated it across the entire company.→ Led a cross-functional team, including Product Owners, a Product Ops, and the development and design squad.→ Developed and actively communicated the product roadmap (short, medium, and long-term) to all stakeholders, including C-level executives. -
Product ManagerFtd Education Aug 2020 - Jun 2021BrazilManaged the "FTD com você" e-commerce platform, the largest B2BC education channel in Brazil in revenue and sales.→ In the first 6 months, implemented enhancements and addressed key product opportunities that led to a 23-point increase in the channel's NPS.→ Defined, implemented, and analyzed acquisition, navigation, and satisfaction metrics, setting benchmarks for user experience evaluation in the company.→ Conducted customer interviews with the CX team and led research initiatives in collaboration with the market insights team.→ Led the end-to-end process of selecting and acquiring a new e-commerce platform to meet FTD's evolving business needs. -
Lead Client Manager For P&GInteger\Outpromo Jul 2015 - Jul 2020São Paulo E Região, BrasilManaged multiple shopper marketing projects for P&G Gillette LATAM, leading cross-functional teams of UX designers, brand strategists, art directors, and operations personnel, in collaboration with P&G Marketing teams.→ Spearheaded Gillette's highest-grossing promotional campaign, achieving record-breaking increases in sales and revenue.→ Designed, delivered, and continuously enhanced an operational platform for the P&G Brazil sales team, enabling more efficient and streamlined requests and management of creative materials from the marketing agency, boosting operational efficiency by 40%.→ Directed the evolution of a promotional platform leveraging OCR and machine learning, which accurately identified purchased products from customer photos, effectively prevented fraud, and collected valuable data to guide the development of future promotional campaigns. -
Client Management For VivoAfrica Jul 2014 - Jul 2015São Paulo→ Led the creation of Vivo's Instagram profile and spearheaded the platform's first-ever sponsored post campaign. This project marked the debut of Instagram's advertising feature, with Africa + Vivo selected as one of the pilot partners in Brazil.→ Directed major brand experience projects for Vivo's two key product launches at the time: Vivo 4G and Vivo Fibra. -
Client Management For Casasbahia & PontofrioYoung & Rubicam Nov 2011 - May 2014São Paulo E Região, Brasil→ Led advertising campaigns and multichannel projects for Casas Bahia and Pontofrio, two of the largest retail chains in Brazil.
Joao Lopes Education Details
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Gamificação E Engajamento Em Produto Digital -
Comunicação Social -
Design And Visual Communications, General
Frequently Asked Questions about Joao Lopes
What company does Joao Lopes work for?
Joao Lopes works for Porto
What is Joao Lopes's role at the current company?
Joao Lopes's current role is Group Product Manager - App + Portal do Cliente + Estratégia de Clientes.
What schools did Joao Lopes attend?
Joao Lopes attended Pontifícia Universidade Católica Do Paraná, Tera, Uscs - Universidade Municipal De São Caetano Do Sul, Etec - Escola Técnica Estadual De São Paulo.
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