Industry lead and architecture office leader (secondary position), supporting, managing, and implementing transformational projects. Report to and leadership of a 200 people team.- Directly engagement within main complex projects through LATAM.- Development of Journey to CTA LATAM program and engagement in a Global CTA preparation program.- Projects: YPE, Globo [Vlocity], Claro, Oi (Fiber) [Vlocity], V.Tal (FSL and Infraco) [Vlocity], Fibrasil, I-System, Cielo, YDUQS [Vlocity] and Telefónica [Vlocity].

Leading Salesforce delivery and architecture teams for projects, solutioning and enterprise architecture.

Managing Salesforce delivery teams for projects, solutioning and enterprise architecture.

Managing salesforce delivery teams for projects and global sustain operations. Experienced in +5K hours delivering projects

Managing project success with customers, delivering processes and technologies improvements. Leading delivery and sustain teams. Architecting solutions based on ROI achievements. Experienced in +4,5K hours delivering projects.

Responsible for Salesforce project delivery. Define and support company´s strategy. Organized and implements all Project management strategy. Planning, solution maps, defining process and procedures, managing consultant and develop teams, implement CRM best practices. Managing projects related to several verticals of business. Experienced in +95K hours delivering salesforce complex projects.

Salesforce.com project management (platform and CRM). Planning, solution maps, defining process and procedures, implement CRM best practices. Build technical and commercial proposals, project estimation and commercial presentations. Managing projects on industry, service and financial areas. Experienced in +70K hours delivering salesforce complex projects.

Delivered products road map and sales strategy. Supporting projects estimation and architecting solutions, designing and presenting mobile solutions. Launched improved new service sales catalog strategy..

Responsible for post implementation services over projects around the Latin America, coordinating 1st, 2nd and 3rd level teams, hosting management, asset management, telecom management and billing management. Financial management of the area, reports directly to directors. Operational management, interacting directly with customers through service level reports (KPIs, SLA, etc), managing human and technical resources, pricing services, pre-sales and commercial presentations. Those services involve an operation with about 25 customers and 35 resources.Implements ITIL service delivery management on incidents, problems and changes. Create the KPI book and training all team. Responsible for build and manage a local operation office on city of Caracas (Venezuela). Projects: Danone, Bunge, Nestle (LATAM) and Monsanto.

Managing Latin America support team for CRM and SAP for sales and delivery areas of the company. Responsible for SLAs publication and management, regional problem prioritization, process definition based on SarbOx and change management (Changes & Realease). Participate on project that defines the company’s DRP (Disaster and Recover Plan) strategy. Support on Archiving and DMA strategy (for SAP) and implementation of ITIL Service Deliver on region (LatAm).On first year develop the coordination and definition of CRM development, using as tool Siebel (CRM Oracle) versions 6, 7 and handheld.

Delivered CRM projects with mobile off line approach, across LATAM. Supporting selling cross solutions, architecting, estimation and presenting Siebel solutions for LATAM opportunities.

Implemented CRM Field Sales solutions Siebel CRM in CPG customers.

CRM project management. Planning, solution maps, defining process and procedures, implement CRM best practices, create new products. Build technical proposals, estimating scope, time and development of commercial presentations. Managing projects on industry, service and financial areas. Supporting selling cross solutions, architecting, estimation and presenting Siebel solutions for LATAM opportunities.