Joao Vitor S. Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

• Understand the needs of both internal and external clients and offer appropriate services.• Develop and implement sales strategies to drive results.• Perform quality analysis of services provided, ensuring high levels of customer satisfaction.• Focus on converting new accounts and improving customer satisfaction and retention.• closely monitor the import and export process, ensuring efficient flow.• Provide quotations for international sea, air, and road freight.• Select clients for visits in designated areas.• Analyze and identify the best logistics to meet customer needs.• Identify customer problems, dissatisfaction, or complaints and escalate them to management for resolution.• Identify service or business opportunities and communicate them to management for analysis and possible solution development.• Maintain effective communication with other departments, especially operations, to ensure proper customer service.• Attend to leads and prospects, both actively and passively, and reactivate inactive customers, establishing business relationships and understanding their needs.

Guarulhos, São Paulo, Brasil

• I am a co-owner of "Don Cordelli Gastro Bar," an establishment located in São Paulo, Brazil, which was inaugurated in September 2017. In 2021, I had the honor of being invited to assume the role of managing partner in the company. From the beginning, our aim has been to offer a unique gastronomic experience, combining a cozy atmosphere, a diverse drink menu, and delicious dishes. As a managing partner, I have been responsible for various aspects of the business, including financial management, marketing strategies, supplier selection, inventory control, and ensuring quality customer service.

Dublin, County Dublin, Ireland

Delivery Gourmet - Dublin/Ireland• Founder of "Dom Gourmet Fast Food," a gourmet delivery company based in Dublin, Ireland, which was established in November 2020 during the pandemic, recognizing the growing demand for take-away services and the opportunity to offer gourmet meals delivered to homes.With my previous experience in administration and kitchen management, I sought integrated solutions for the restaurant's financial management, implementing a proprietary system to control all operations, from recipe creation and supplier negotiations to inventory management, delivery logistics, menu development, and strategic partnerships with influencers to promote and strengthen the company's brand.Currently, the company is fully operational in Ireland and was sold in July 2021 when I decided to return to Brazil.If you are seeking innovative ideas or solutions for the gourmet delivery sector, feel free to get in touch. I am available to share my experience and knowledge gained from this entrepreneurial journey.

Dublin, County Dublin, Ireland

• Hire and train Kitchen Porters to assist with kitchen activities.• Maintain inventory control and make purchases to replenish supplies.• Supervise all kitchen areas, ensuring efficient operations.• Complete internal controls, such as temperature logs and expiry date records, in accordance with sanitation regulations.• Monitor health inspections to ensure compliance with requirements.• Ensure the quality and standardization of dishes served.• Prepare and present dishes according to the established menu.

Dublin, County Dublin, Ireland

• Monitor portion sizes for waste control and ingredient optimization.• Train Commis Chefs and Kitchen Porters in proper practices and procedures.• Ensure compliance with hygiene and food safety standards in the kitchen.• Prepare fish and meats according to established standards.• Prepare and present dishes following menu guidelines.

Dublin, County Dublin, Ireland

• Perform mise en place, which involves the organization and pre-preparation of ingredients, utensils, and equipment required for kitchen activities.• Responsible for cleaning and sanitizing the entire kitchen area, ensuring a clean and safe environment for work.• Wash dishes, pots, and other utensils used in the kitchen, ensuring proper cleanliness and readiness for use.

Guarulhos, São Paulo, Brazil

• Conduct market analysis and identify business opportunities.• Define product positioning strategies in the market.• Evaluate sales performance and achieved results.• Develop and track commercial proposals.• Contribute to achieving and exceeding revenue targets, sales volume, and market share.• Monitor audits conducted by regulatory bodies and airlines.• Conduct follow-up meetings with clients and prospect new customers.Challenges in the industry:• Analyze and ensure the correct submission of the necessary documentation for the transportation of dangerous goods via air mode.• Raise awareness about the importance of dangerous goods courses and ensure internal employee training control for contract renewal with airlines.

Guarulhos, São Paulo, Brazil

• Provide support to the marketing and sales departments.• Collaborate in the development of the company's strategic and operational plans.• Work together with the marketing and communication team in the development of sales support materials.• Update and record daily activities in the CRM system.• Establish direct relationships with public agencies responsible for Dangerous Goods and AVSEC matters, as well as coordinate and communicate with the ANAC (National Civil Aviation Agency).• Hire temporary instructors for specific trainings.• Prepare statistical and administrative documents and reports, providing support to the Technical Management.• Issue invoices and payment slips.• Manage the purchase of air tickets.• Schedule instructors for different demands.• Provide cost estimates for instructor travel expenses.Key initiatives:• Schedule trainings to meet internal and external customer demand.• Collaborate with the IT team in the implementation of an internal control system for certificates and digitized documents, as well as the integration of the website with the course schedule for standardization of the sector.

Guarulhos, São Paulo, Brazil

• Provide customer support through phone, email, Skype, or mobile, ensuring efficient and quality assistance.• Thoroughly verify documents related to Dangerous Goods | AVSEC courses, ensuring compliance and accuracy of information.• Conduct research and surveys to identify the needs of current and potential customers, enabling a more targeted and personalized approach.• Receive and organize documents, ensuring an efficient and organized workflow.• Manage physical and digital archives, facilitating access and retrieval of documents when needed.• Digitize physical documents, promoting the reduction of paper usage and optimizing physical space.

São Paulo E Região, Brazil

Automotive Industry in Guarulhos/São Paulo• Provide assistance to the Human Resources and Personnel departments, assisting with tasks related to people management and internal processes.• Receive and organize documents, ensuring their proper classification and secure storage.• Control and organize the file, ensuring easy access and retrieval of documents.• Monitor the document signing and approval process, ensuring they are properly completed within established deadlines.• Perform data entry and document scanning, ensuring their accurate input and registration in the appropriate systems.

Graduação, Comércio Exterior

Graduação, Publicidade E Propaganda