Joaquin Mallea Email & Phone Number

Marietta, Georgia, United States

Provided essential support to senior engineers and project managers in all stages of project development and execution.Incorporated Bluebeam Revu and Poleforeman to produce accurate documentation, calculations, and sketches, maintaining precise records, resulting in a 95% accuracy rate in documentation. .Conducted in-depth analysis and resolution of technical problems, resulting in a 15% increase in efficiency and a cost savings of $50,000 using JETS.Explored ways to visualize and send a daily report of test results to team members using Microsoft Excel and PowerPoint.

Kennesaw, Georgia, United States

Supervised and trained a team of 4 technicians and improved upon the previous KPI of Macbook repairs by 200%Managed technical aspects of refurbishing over 1,000 electronic devices monthly, including MacBooks, iMacs, iPhones, Android devices, and Surface tablets, ensuring each met high-quality standards.Successfully troubleshot 80% of software issues on Androids and iPhones using PhoneCheck diagnostic tool.Developed comprehensive documentation for technical procedures and project workflows, facilitating knowledge sharing and consistency across the team.

Acworth, Georgia, United States

Consulted with clients regarding software debugging and hardware repairs.Documentation of products and organized list of computer hardware.Worked closely in a small team to provide solutions.Became familiar with situations that required triage and crisis management.