Jobby Thomas Email and Phone Number
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Jobby Thomas personal email
Jobby Thomas is a Principal Technical Support Engineer at ForgeRock at ForgeRock. They possess expertise in virtualization, cloud computing, enterprise software, enterprise architecture, unix and 14 more skills.
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Principal Technical Support EngineerForgerock Jan 2022 - PresentSan Francisco, Ca, Us
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Senior Support EngineerForgerock Aug 2019 - Dec 2021San Francisco, Ca, Us
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Client Senior Support EngineerBigid Jan 2019 - Jul 2019New York, New York, Us -
Senior Support EngineerForgerock Jun 2017 - Jan 2019San Francisco, Ca, Us
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Senior Support EngineerCa Technologies Nov 2007 - Jun 2017San Jose, California, Us•Take ownership of technical customer requests and provide support for a product or solution using telephone, email, communities, chat, or remote into client’s environment•Apply advanced technical knowledge along with open-ended problem solving approach to assess complex problems, analyze root causes, and advise customers on solutions.•Document complex product questions that require in-depth analysis; independently determine and pursue the appropriate process to progress the issue to resolution.•Analyze client’s CA products logs and diverse client environmental data to troubleshoot and recreate issues on approved test systems.•Recreate client’s environment locally in CA environment in windows or linux environment by getting their database and custom files to get better understanding of the issue or error that the client is facing•Lead weekly worldwide conference calls to CA engineers from North America, South America, Europe, Middle East, Asia and Australia to tackle aged cases of clients and provide technical guidance•Provide technical assistance to a 20-member team by coordinating ownership of support issue escalations for the product or solution. -
Senior Data AnalystMoskowitz Jacobs Inc. Nov 2000 - May 2007White Plains, Ny, Us• Administered and maintained Unix/Linux(Redhat) servers that support the companies Data processing tools and Knowledge Base system• Periodic maintenance and troubleshoot software/hardware such as servers, operating systems, printers, and etc.• Provided technical support to resolve end-users problems.• Daily backup of company files stored on Windows 2003 Server.• Packaged and distributed research software to external clients. • Programmed on Content-Management such as PHP-Nuke and Typo3 on Linux Servers(Redhat) for creation of multiple company websites.• Hosted and managed ten corporate domain names ISP servers. • Created and administrate company Web-mail service.• Created and administered a user accounts for mail and FTP services• Local and remote setup and supervision of Windows Platforms and Wireless networks for research studies• Manage multiple offsite locations via remote access programs (PcAnywhere, Vnc, SSH, Remote Desktop)• Technical support for domestic/international clients on research studies.• Conducted QA testing of company software product and company website.• Performed statistical analysis. using tools such as SPSS and Unix-based custom-designed software • Consulted researchers with analyzed data for further studies.• Managed off-shore resources for statistical analysis and reports
Jobby Thomas Skills
Jobby Thomas Education Details
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Manhattan UniversityComputer Engineering -
Manhattan UniversityComputer Science
Frequently Asked Questions about Jobby Thomas
What company does Jobby Thomas work for?
Jobby Thomas works for Forgerock
What is Jobby Thomas's role at the current company?
Jobby Thomas's current role is Principal Technical Support Engineer at ForgeRock.
What is Jobby Thomas's email address?
Jobby Thomas's email address is jobby.thomas@ca.com
What schools did Jobby Thomas attend?
Jobby Thomas attended Manhattan University, Manhattan University.
What skills is Jobby Thomas known for?
Jobby Thomas has skills like Virtualization, Cloud Computing, Enterprise Software, Enterprise Architecture, Unix, Integration, Solution Architecture, Distributed Systems, Sql, Databases, Linux, High Availability.
Who are Jobby Thomas's colleagues?
Jobby Thomas's colleagues are Orlando Mielke, Brandon Bird, Milagros Oropeza, Ioannis Sotiropoulos, Nicholas Hawkins, Haley Thaxton, Ramya Srinivassan.
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