Jo Bigg Email & Phone Number

Basildon, England, United Kingdom

Precision Lifts delivers market leading lift installation and maintenance services to customers across the South East. Continual development of the organisations and client reporting processes. Implementing strategies to improve operational delivery and compliance whilst supporting the growth needs through efficiency and density analysis.General Duties/Key Responsibilities:• Support the Business by providing accurate and timely client and operational reporting.• Provision… Show more Precision Lifts delivers market leading lift installation and maintenance services to customers across the South East. Continual development of the organisations and client reporting processes. Implementing strategies to improve operational delivery and compliance whilst supporting the growth needs through efficiency and density analysis.General Duties/Key Responsibilities:• Support the Business by providing accurate and timely client and operational reporting.• Provision and visualisation of data to the Management team to support decision making and trend analysis.• Support and training of the service teams on systems and data manipulation.• Data extraction and System Integration.• Manage projects on own initiative and deliver to a deadline.• Good communicator and able to explain technical data.• Presentation creation and delivery to SMT• Highly organised and efficient.• Evaluate actions to improve the operation and usability of a business system.• Challenging predetermined solutions and identifying and evaluating options for meeting business needs.Service Geeni, BI, Power Automate, Sharepoint, Macros, Rules, Workflows, Wyn Reporting, Stimusoft, Auto Templates Show less

Longman Media provide social media marketing services which have been designed from the ground up to help ambitious businesses grow online. • Evaluated, designed and ongoing monitoring of business processes. • Automated operational process using Zappier, Hubdocs, GoCardless, Google Suite to enable seamless and timesaving results into Quickbooks, ContentCal and Asanda. • Optimising client onboarding, scheduling and data flows.

Newbury, England, United Kingdom

Pro-Vision Lifestyles has developed an app that helps people find happiness later in life by refocusing retirement planning on achieving the lifestyles that are right for them.• Implementation and management of IT-aligned business solutions and automated systems.• Define best practices, learn, adopt, and implement new technology and tools to ensure the company operates effectively and is enabled for growth.• Skilled and proactive problem-solver who is committed to bringing… Show more Pro-Vision Lifestyles has developed an app that helps people find happiness later in life by refocusing retirement planning on achieving the lifestyles that are right for them.• Implementation and management of IT-aligned business solutions and automated systems.• Define best practices, learn, adopt, and implement new technology and tools to ensure the company operates effectively and is enabled for growth.• Skilled and proactive problem-solver who is committed to bringing solutions.• Organized, detail-oriented; adept at managing multiple projects simultaneously. Show less

Remote

• Evaluated, designed and implemented automated processes to streamline business functions and team working, which included Xero, Hubdocs and Google Apps, Confluence and Jira.• Provided project management, bookkeeping and ongoing monitoring of business processing functions.

London, England Metropolitan Area

Implemented automated processes to streamline business functions, which included Xero, Hubdocs and Re-Flow to improve client services and scheduling.

Harpenden

A business systems house providing software to the financial services market. Reporting to the Commercial Director responsibilities include project managing client software development projects and providing relationship management to clients while implementing and administering Jira software environments. Prepared presentations, documentation and reports to client specifications. Major Achievements:• Facilitated the ongoing ISO9001 and ISO27001 certification process.• Implemented… Show more A business systems house providing software to the financial services market. Reporting to the Commercial Director responsibilities include project managing client software development projects and providing relationship management to clients while implementing and administering Jira software environments. Prepared presentations, documentation and reports to client specifications. Major Achievements:• Facilitated the ongoing ISO9001 and ISO27001 certification process.• Implemented salesforce best practices and enhancing the administration process to provide streamlined automated renewals service. Manipulation of Excel data for batch import. Show less

St Neots

A data distributor to the sport and leisure industry which creates insight and actionable decisions using live data applications. Reporting to the Commercial Director, responsibilities included providing new product development with design assistance, drawings using Adobe Illustrator, procurement and purchasing. Created product marketing materials using Adobe Photoshop and InDesign while delivering a product with a cost effective supply chain.Major Achievements:• Created value, margins… Show more A data distributor to the sport and leisure industry which creates insight and actionable decisions using live data applications. Reporting to the Commercial Director, responsibilities included providing new product development with design assistance, drawings using Adobe Illustrator, procurement and purchasing. Created product marketing materials using Adobe Photoshop and InDesign while delivering a product with a cost effective supply chain.Major Achievements:• Created value, margins and delivered cost effective solutions after researching, redeveloping and redesigning technical products while resourcing the best manufacturing processes.• Launched new products to market at industry events after organising and procuring the necessary stand and supporting materials as well as staff resources from scratch.• Recruited and established an inhouse developer team to provide control over third party solutions and costs. Show less

Clerkenwell, London

Designers and manufacturers of proprietary vanadium redox flow renewable energy storage machines. Reporting to the CEO, responsibilities included managing and administrating all business support services. Reviewed, implemented and managed HR, onboarding, contracts, leave, benefits, policies and contractual changes. Controlled all IT equipment, licenses, starters, leavers, site access, audit and assets. Provided IT support, services and technical solution strategies’. Implemented procurement… Show more Designers and manufacturers of proprietary vanadium redox flow renewable energy storage machines. Reporting to the CEO, responsibilities included managing and administrating all business support services. Reviewed, implemented and managed HR, onboarding, contracts, leave, benefits, policies and contractual changes. Controlled all IT equipment, licenses, starters, leavers, site access, audit and assets. Provided IT support, services and technical solution strategies’. Implemented procurement processes and guidelines while identifying purchasing opportunities. Managed and coordinated all contract works and services, office space and moves, redevelopment of facilities and laboratory. Maintained health and safety standards, ISOH, stationery, kitchen and general supplies.Major Achievements: • Enabled support administration functions as the company grew across three sites by setting up and managing support to include dedicated HR, PA admin, travel, purchasing, and functions within tight budget restraints.• Recommended initiatives and implemented systems, processes and best practices for all business support services.• Established, managed, maintained, oversaw and improved site facilities and services including internal moves, office expansions, and space efficiency improvements such as reorganising a very tight space to fit 15 desks into space originally inhabited by 9 while meeting all H&S requirements.• Saved money by removing inefficient server racking from the London office and implementing cloud based file sharing solution Egnyte.• Served as the company's main “go to” person while ensuring all staff were informed of developments and events. Show less

Hemel Hempstead, United Kingdom

An outsourcing manufacturer providing solar mounting systems. Reporting to the Directors, responsibilities included procuring stainless steel brackets and aluminium profiles to our design, negotiating agreements and contracts to agreed quality and quantity with external contractors. Provided account and sales administration while contingency planning and engaging with suppliers on price. Managed budgets and reviewed financial forecasts. Also addressed patent IP concerns for specific product… Show more An outsourcing manufacturer providing solar mounting systems. Reporting to the Directors, responsibilities included procuring stainless steel brackets and aluminium profiles to our design, negotiating agreements and contracts to agreed quality and quantity with external contractors. Provided account and sales administration while contingency planning and engaging with suppliers on price. Managed budgets and reviewed financial forecasts. Also addressed patent IP concerns for specific product requirements including legal and product testing.Major Achievements:• Facilitated product development by developing engineering and manufacturing procedures as monthly sales grew from £20,000 to £100,000.• Created cost effective solutions to cut volume costs by redesigning material usage in products while maintaining structural integrity.• Managed the MCS012 certification process.• Managed events including product collateral, stand design, build, logistics and resources to short deadlines.• Created product branding, marketing materials, website and online engineering calculator for distributors, UK and International marketing events.• Developed, implemented and managed the new company website while liaising with distributors to ensure access to newly developed stock, online buying and kit calculators.• Improved stock management, forecasting product replenishment and volume buying cost efficiency by liaising closely with distributors and sales. Show less

London, Bristol

Responsible for moving London office to Bristol on time and within budget. Organised and executed annual client events. Provided IT support and Salesforce CRM administration to the sales team. Maintained office supplies, contracts, accounts payable & supplier invoicing. Produced financial reports and administration of accounts, payments, bank reconciliation.

London, United Kingdom

Global development of web-based intranet document repository to corporate standards. Provided second line support for all IT services to a global user base of 2,000+. Installation and configuration of hardware and software including office moves. Liaised with other technical support groups to ensure successful fault resolution. Reviewed and produced accurate technical, procedural and user documentation. Achieved service levels agreements for Corporate Finance, Emerging Markets and Trade… Show more Global development of web-based intranet document repository to corporate standards. Provided second line support for all IT services to a global user base of 2,000+. Installation and configuration of hardware and software including office moves. Liaised with other technical support groups to ensure successful fault resolution. Reviewed and produced accurate technical, procedural and user documentation. Achieved service levels agreements for Corporate Finance, Emerging Markets and Trade floor. Show less

Phi Phi, Thailand

Most memorable experience removing a rope that was wrapped around Leopard Shark.

London, United Kingdom

Provided desktop support to 1,400+ London based users, one on one support on MS Office. Appointed main support person to Baring Corporate Finance group.

London, United Kingdom

Provided support for all transposed legal word documents, including macros and Microsoft debugging.Administered and provided support for company extensive online document repository.

London, United Kingdom

Reviewed and implemented Helpdesk procedures. Produced support documentation and installation notes. Coordinated "Simplification" project to create a standard desktop, involved total floor moves.

London, Slough

Produced financial charts, reports and forms. Maintained IT equipment and provisions. Provided day-to-day IT support, training, fault diagnosis and analysis to 60+ people.

London, United Kingdom

Account control, reconciliation, general administration, word processing, typing and filing systems.

A'Lev, Maths, B

O'Level, Art, A

O'Level, Mathematics, A

O'Level, Geography, B

O'Level, Chemistry, B

Gcse, English, C