Jo Carter Email and Phone Number
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Transforming services and empowering people are at the heart of what I do.As an Accredited Service Design Master (SDN) and founder of Service Works, I help organisations adopt user-centered approaches to improve their services. My expertise spans redesigning public services, coaching, training, and facilitation. I’ve trained 500+ professionals and facilitated workshops for 50+ organizations, driving meaningful change across government, social housing, and charities.What makes me unique?I combine two passions: service design and people development. I love seeing others grow beyond what they think is possible and designing services that transform lives. My warm facilitation style and activity-based learning ensure participants leave my sessions with practical skills they can apply immediately.How I deliver value:I lead service design training that inspires teams to tackle challenges collaboratively. For example, during Service Design in Practice, Laura Sims from St John Ambulance led discovery work that helped shape their youth programme strategy.I provide one-to-one coaching to help professionals adopt user-centered approaches. Recently, I coached Sarah Brown, a new user researcher at Natural Resources Wales, through nine sessions. Her manager shared: “It’s been massively beneficial, with learning that’s improved the team and our services for people.”I design bespoke training that embeds service design into everyday practice. A program for Audit Wales helped a team redesign their intranet, increasing engagement and reducing complaints.Achievements I’m proud of:>> Accredited as a Service Design Master by the global Service Design Network. https://www.service-design-network.org/accredited/jo-carter-19076>> Lead organiser of GovCamp Cymru, an annual unconference to reimagine public services in Wales. https://www.govcamp.cymru/>> Created a service design “mini-design cycle experience” which is free to download. https://www.weareserviceworks.com/resourcesOutside of work:I’m passionate about live music, health and fitness, and drumming with Cardiff’s community samba band Barracwda. I also enjoy cycling, camping in our ancient yet trusty campervan, and spending time with friends and family.Let’s connect!Let’s discuss how I can help your organisation deliver better services under increasingly tight budgets. Schedule a free 15-minute consultation to explore how we can transform your services together. https://calendly.com/joserviceworks/15min?back=1
We Are Service Works
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FounderWe Are Service Works Mar 2020 - PresentCardiffIn 2020, we re-branded and renamed Satori Lab in order to emphasise our focus on helping organisations to make their services work, through using design thinking tools and methods.We provide consultancy, training and facilitate workshops for clients. We help organisations to challenge the status quo, put customers first, and build services that work.No one plans a bad service. But designing good ones takes the right approach, skills and methods to keep the focus on your users and their needs. Design thinking gives you the mindset and tools you need to think differently and transform services for the 21st century.We help public and third sector organisations large and small across Wales and England to think differently and meet their customers’ needs.
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C-FounderThe Satori Lab Jan 2014 - Mar 2020Cardiff, Wales, United KingdomI have expertise in workshop facilitation, training and consultancy in service design.While with Satori Lab, I have designed and facilitated workshops and learning and development programmes on innovation, service design and collaborative working, like 'Service Design in Practice' and an '8 step collaboration workshop' (see posts). I have spoken three times at Service Design in Government Conference and at the Delight Conference, Portland. I have conducted ethnographic research and facilitated customer journey mapping and persona workshops. In 2014 I founded the Cardiff Chapter of Urbanistas which is a women led network encouraging collaboration on projects and ideas. Together with my Co-Founder, I organised and co-facilitated GovCamp Cymru in September 2014 and 2015 - the first Government specific Unconference in Wales. I am a Fellow of the RSA, a mentor with One Million Mentors and chair of Keep Penylan Tidy. -
Principal ValuerMonmouthshire County Council Aug 2003 - Jan 2014@ Innovation House, MagorWorking as Principal Valuer, at the Council I lead a team of surveyors in the Estates department. I gained valuable experience in project management, service development, multi disciplinary team management, partnership working and successful project delivery.While at Monmouthshire I was lucky to participate in the Intrapreneurship School programme, which at the time blew my mind! It opened my eyes to new and improved ways of working - things like agile, innovation and design thinking. This experience completely changed my mindset - I became much more citizen focused. I put my new found skills immediately into practice and, in particular, helped local people in Caldicot to set up the first Town Team in Wales before leaving to set up Satori Lab. -
SurveyorHartnell Taylor Cook Aug 1995 - May 2002BristolI started life at HTC as a graduate surveyor, doing the rounds of the various departments in the company, moving from Property Management (looking after other people's multi-let buildings) to Professional Services (negotiating rent reviews, lease renewals and rating appeals and preparing valuation reports for bank lending etc). I ended up as an Investment Agent, buying and selling investment property for pension and other investment funds and people with a bit of money to splash around. This wasn't wholly fulfilling, so I left to go travelling for 12 months before seeking work in local government, where I wanted to use my skills to do social good as well as pay the bills.
Jo Carter Skills
Jo Carter Education Details
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Redland High School
Frequently Asked Questions about Jo Carter
What company does Jo Carter work for?
Jo Carter works for We Are Service Works
What is Jo Carter's role at the current company?
Jo Carter's current role is Founder @ We Are Service Works | Service Design Master Trainer I GovCamp Cymru organiser.
What is Jo Carter's email address?
Jo Carter's email address is jo****@****.gov.uk
What is Jo Carter's direct phone number?
Jo Carter's direct phone number is +4474549*****
What schools did Jo Carter attend?
Jo Carter attended University Of The West Of England, Redland High School.
What are some of Jo Carter's interests?
Jo Carter has interest in Photography, Keeping Fit And Playing With The Kids, Seeing Live Bands, Learning Welsh.
What skills is Jo Carter known for?
Jo Carter has skills like Local Government, Public Sector, Project Management, Property Management, Stakeholder Engagement, Negotiation, Property, Policy, Urban Regeneration, Lettings, Appraisals, Change Management.
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