Jo Carter Email & Phone Number

Cardiff, Gb

Cardiff

In 2020, we re-branded and renamed Satori Lab in order to emphasise our focus on helping organisations to make their services work, through using design thinking tools and methods.We provide consultancy, training and facilitate workshops for clients. We help organisations to challenge the status quo, put customers first, and build services that work.No one plans a bad service. But designing good ones takes the right approach, skills and methods to keep the focus on your users and their needs. Design thinking gives you the mindset and tools you need to think differently and transform services for the 21st century.We help public and third sector organisations large and small across Wales and England to think differently and meet their customers’ needs.

Cardiff, Wales, United Kingdom

I have expertise in workshop facilitation, training and consultancy in service design.While with Satori Lab, I have designed and facilitated workshops and learning and development programmes on innovation, service design and collaborative working, like 'Service Design in Practice' and an '8 step collaboration workshop' (see posts). I have spoken three times at Service Design in Government Conference and at the Delight Conference, Portland. I have conducted ethnographic research and facilitated customer journey mapping and persona workshops. In 2014 I founded the Cardiff Chapter of Urbanistas which is a women led network encouraging collaboration on projects and ideas. Together with my Co-Founder, I organised and co-facilitated GovCamp Cymru in September 2014 and 2015 - the first Government specific Unconference in Wales. I am a Fellow of the RSA, a mentor with One Million Mentors and chair of Keep Penylan Tidy.

@ Innovation House, Magor

Working as Principal Valuer, at the Council I lead a team of surveyors in the Estates department. I gained valuable experience in project management, service development, multi disciplinary team management, partnership working and successful project delivery.While at Monmouthshire I was lucky to participate in the Intrapreneurship School programme, which at the time blew my mind! It opened my eyes to new and improved ways of working - things like agile, innovation and design thinking. This experience completely changed my mindset - I became much more citizen focused. I put my new found skills immediately into practice and, in particular, helped local people in Caldicot to set up the first Town Team in Wales before leaving to set up Satori Lab.

Bristol

I started life at HTC as a graduate surveyor, doing the rounds of the various departments in the company, moving from Property Management (looking after other people's multi-let buildings) to Professional Services (negotiating rent reviews, lease renewals and rating appeals and preparing valuation reports for bank lending etc). I ended up as an Investment Agent, buying and selling investment property for pension and other investment funds and people with a bit of money to splash around. This wasn't wholly fulfilling, so I left to go travelling for 12 months before seeking work in local government, where I wanted to use my skills to do social good as well as pay the bills.

Bsc (Hons) Valuation And Estate Management, Real Estate, 2:1

Activities and Societies: Ladies FootballI won the King Sturge Prize for best dissertation entitled "The Accuracy of Property Performance.

Education record