Jocelyn Mackey Email & Phone Number

• Transmit payment; handle any payment issues
• Set up new employees: login, employee welcome packets, drug screens
• Maintain accurate records of all wholesale purchases
• Balance bank statements
• Balance and reconcile wholesale schedule and accounting for outstanding balances
• Document customer's primary needs while assessing potential upsell opportunities

1725 Hacienda Drive

• Manage all work order documents, files, and supporting data according to established best practice
• Estimate costs and completion times at point of sale; keep customers informed
• Assist in creating estimates for internal and external repairs
• Review work-in-progress to support quality and timeliness targets
• Assist in preparation of warranty claims, recall forms and extended service contract claims

Carlsbad California

• Responsible for leading the largest retail unit within the park, Big Shop, with a workforce ranging from 20 to 30 plus employees, depending on season
• Anticipate, respond to and acknowledge customer needs
• Support the achievement of revenue targets whilst ensuring operating costs, e.g. labor hours, are kept under budget through effective control
• Train employees to effectively perform their roles and in turn, assist in assigning duties and responsibilities to help optimize store performance
• Handle and resolve employee issues, e.g. performance and teamwork, consulting with supervisor where necessary
• Ensure efficient and effective open and close of shop, including ensuring all registers are balanced

Auckland, New Zealand

• Register and process new and used vehicle sales
• Process accounts receivable journals and general ledger reconciliations
• Resolve suspended fleet claims on retail sales
• Assist in new vehicle stock-takes
• Manage Accounts Receivable/Payable queries in the absence of the Finance Controller