Jocelyn Messer Email & Phone Number

Boca Raton, Florida, United States

• Management of a team of 13+ employees. • Cross-organization and cross-team collaboration for the betterment of the team and our donors. • Communication with team members and supervisors to support productivity. • Training and onboarding employees to the department and hosting in-services to continue improvement. • Calculating, organizing, and communicating data to promote success within the department. • Reviewing donor charts to confirm accuracy of work and level of donor experience. • Overseeing cost and payment for donor, team, and medical testing expenses. • Reviewing donor retention and implementation of ideas and plans to maintain and increase retention.• Overall support and assistance to the team wherever necessary, main goal is team support.

Boca Raton, Florida, United States

Main roles and responsibilities:- Making donors aware when they are found as a match for a patient with blood cancer.- Educating donors about the Confirmatory Typing (CT) Work-Up (WU), and blood stem cell & bone marrow donation processes.- Educating and communicating with parents and relatives of donors about the CT, WU, and donation processes. - Completion of health history questionnaires of donors along with supplemental screenings.- Scheduling and planning blood draws for donors to confirm HLA typing and IDM panel results. - Communication with laboratories, transplant centers, and the National Marrow Donor Program.- Entering, analyzing, and verifying data in MatchQuest (Gift of Life) and Formsnet (CIMBTR/NMDP).- Building and verifying CT kits for donor’s blood draws. - Keeping donor and recipient confidentiality and following HIPAA rules and guidelines.

Boca Raton, Florida, United States

Main roles and responsibilities:- Educating and mentoring over 60 assigned Campus Ambassadors across the US.- Interviewing and hiring potential Campus Ambassadors.- Creating new partnerships with student organizations at the national and university level- Maintaining legal partnerships with national organizations in support of Gift of Life- Grassroots outreach to student groups and students on campuses across the country to create new relationships- Plan events with student groups and train them how to run events for GOL so they feel confident and comfortable sharing the mission and walking others through the registration process- Assisting and communicating with students before, during, and after their event to help the process go smoothly and make sure they feel supported throughout the entire event- Educating and training volunteers running Gift of Life events and registering new potential donors.- Use of Microsoft Office and MatchQuest to organize events and partnerships to be sure everything is streamlined and to avoid potential difficulties- Marketing events on specific campuses and communities to help projects succeed- Working with the media to share information about GOL and the registry via articles and videosMy biggest highlights:- University of Massachusetts, Amherst Mega Drive (Fall '23)- Creating the 3-week training curriculum for new Recruitment Department employees.- Exceeding 30,000 people added to the registry since 2018- Sending thank you messages and thank you gifts to students that went above and beyond due to their shared passion for our mission

Boca Raton, Florida, United States

Main roles and responsibilities: - Creation of a 3-week training curriculum for any new Recruitment Department employees joining the team.- Creation of written and visual training materials to educate new employees.- Recognition of new/needed training materials and updates as they arose.- Holding training sessions and activities for new employees.- Collaboration with other department heads to give new employees a full understanding of the organization and its moving parts.- Education of organization history and mission along with protocols within the department.- Education on how to educate and mentor respective Campus Ambassadors assigned to employees on their role and Gift of Life. - Daily assistance for any department employees when questions or problems arise along with discussion on new ideas.- Communicating information from other departments to the Recruitment Department employees.

Boca Raton, Florida, United States

Main roles and responsibilities:- Creating new partnerships with student organizations at the national and university level- Grassroots outreach to student groups and students on campuses across the country to create new relationships- Plan events with student groups and train them how to run events for GOL so they feel confident and comfortable sharing the mission and walking others through the registration process- Assisting and communicating with students before, during, and after their event to help the process go smoothly and make sure they feel supported throughout the entire event- Use of Microsoft Office and MatchQuest to organize events and partnerships to be sure everything is streamlined and to avoid potential difficulties- Marketing events on specific campuses and communities to help projects succeed- Working with the media to share information about GOL and the registry via articles and videosMy biggest highlights:- University of Massachusetts, Amherst Mega Drive (Fall '22 and Spring '23) bringing in over 4,800 new potential donors - Indiana University Swab Week (Fall '22 and Spring '23) bringing in almost 2,500 new potential donors- Presenting at the Delta Chi Region IV Conference at the University of Missouri- Exceeding 20,000 people added to the registry since 2018- Sending thank you messages and thank you gifts to students that went above and beyond due to their shared passion for our mission

Boca Raton, Florida, United States

Main roles and responsibilities: - Support Campus Ambassadors across the country in running events on their campuses and creating relationships with peers, faculty, and staff on campus.- Training Campus Ambassadors about GOL, their role, how to run events, how to market events, how to create a foundation and relationships on campus, and more. - Traveling to campuses to better support and train students on how to run events effectively while also creating new relationships and partnerships on those campuses- Meeting and strategizing with students and staff to plan effective ways to do the above points- Presentations to student and community groups to educate them about the registry and walking them through the process of joining the registry- Tabling on campuses and in the community to educate others about the registry and walking them through the process of joining the registry- Use of Microsoft Office to organize ideas and data to better plan and prep for current and future events- Interviewing students interested in joining the Campus Ambassador program - Working with the media to represent GOL and publishing different articles and videos about joining the registry and spreading the organization's missionMy biggest highlights:- Traveling to the University of Florida to help students run successful events and meeting with students and community members to create meaningful relationships- Traveling to the University of Miami to participate in their Orientation and Family Weekend activities - Assisting Vanderbilt University with their Mega Drive and work with the Nashville Predators- Creating a long-term partnership with the University of Louisville's RaiseRED, for the kids!- Continuing my work at my Alma Mater, GVSU

Allendale, Michigan, United States

Main roles and responsibilities:- Doing outreach to organizations, teams, departments, etc. on campus in order to create relationships and to run donor drives- Running donor drives on campus including all event planning and logistics- Educating my peers on Gift of Life and what it means to be on the marrow registry- Walking my peers through the registration process to join the registry- Running our social media pages to continue to spread Gift of Life's mission and our campaigns on campus- Communication with the campus to run successful donor drives while creating lasting relationships- Overseeing volunteers and partners to collaborate on successful events- Training volunteers and partners on how to run successful events- Background operations and logistics to continue being able to hold events on campus- Attending trainings in person and virtually to continue my education within the organization- Being President of the registered Gift of Life club on campus and facilitating planning meetings and recruitment efforts for more members and volunteersMy biggest highlights:- Running our semesterly event with AEPi on campus to add as many students as possible to the registry- Working with students on campus to create a successful, working Gift of Life Club on campus- Working with my peers to create meaningful and mutually beneficial partnerships on campus- Recruiting students to join the club and help carry this mission on after I graduated

Palm Beach County, Florida, United States

Grandville, Michigan, United States

Adrian, Michigan, United States

Allendale, Michigan, United States

Bachelor Of Science - Bs, Biomedical Science

Activities and Societies: Gift of Life Club, 4 yrs; Grand Valley Dance Troupe, 4yrs; WHOJ Community Council, VP of Communications, 1 yr.

Education record

Activities and Societies: National Honors Society, President, 2 yrs; National Technical Honor Society, 2 yrs; Student Council, Secretary.