Jocelyn Ramos Email and Phone Number

• Oversee daily operations, ensuring adherence to company standards for customer service, quality, and cleanliness• Develop and implement strategies to meet and exceed sales targets, optimize product offerings, and control costs, resulting in consistent revenue growth• Recruit, train, and coach a team of 20+ partners, fostering a positive work environment, driving engagement, and increasing retention• Manage inventory levels, placing timely orders to avoid inventory shortage while minimizing waste• Track store performance against KPIs, manage P&L statements, and develop action plans to address gaps in revenue or operational efficiency• Maintain a high level of customer satisfaction, contributing to a strong NPS through personalized service and prompt issue resolution• Foster relationships with local community groups and organizations to build brand loyalty and drive traffic to the store

•Identify trends related to revenue growth, customer engagement, operational excellence, and staffing•Maintain Operational Excellence checklists for 44 locations and 1000+ team members•Collaborate with Area Directors on Innovation items•Complete Operational Excellence Evaluations•Organize manager networking and learning events across the organization•Support President/COO by organizing all email communication and meeting notes•Coordinate schedule for President/COO, executives, and directors•Lead initiatives, i.e., eliminated approximately 10% of responsibilities for 150 managers to boost efficiency, eliminated visual pollution at all 44 location

•Ensured that my location met staffing guidelines by screening, interviewing, and hiring candidates•Conducted continuous coaching and training, as well as bi-annual performance appraisals with all levels of associates•Focused on Team Member Engagement by analyzing quarterly Engagement Pulse Survey results, and creating and executing on a game plan to increase engagement•Worked alongside fellow managers to ensure that my location is operating up to all Crew Carwash standards and guidelines, including personally opening the location at least once and closing at least twice per week •Ensured customer satisfaction by following up with customers, personally advising to a required number of customers per period, handling customer incidents, and managing my location's NPS metric

•Executed the Crew Purpose, striving towards our BHAG/Vision, living our Diversity Commitment, and delivering on our Team Member Promise•Ensured customer satisfaction by following up with customers, personally advising to a required number of customers per period, and handling any customer incidents•Assisted in executing on Engagement Improvement Game Plans•Worked alongside fellow managers to make sure that my location was operating up to all Crew Carwash standards and guidelines•Conducted constant training and coaching, ensuring that all levels of associates were able to reach their full potential•Assisted in the maintenance of all property and equipment, ensuring that the location met Crew Carwash standards•Opened my location at least once per week and closed at least twice per week