Jocelyn Mitchell

Jocelyn Mitchell Email and Phone Number

988 Specialist @ CONTACT Community Services
Syracuse, NY, US
Jocelyn Mitchell's Location
Cicero, New York, United States, United States
About Jocelyn Mitchell

Jocelyn is a versatile candidate. Jocelyn attended Liberty University where she excelled in her career starting from a walk-on and ending her last year as a Team Captain and All-American. Jocelyn earned her B.S. in Psychology and an M.A. in Human Services Counseling: Military Resilience while also serving on the Student-Athlete Advisory Committee. After a successful collegiate career, Jocelyn pursued professional athletics with a top national ranking of 27th in the United States.Jocelyn has 12 years of professional experience through which she has built numerous transferable skills. Jocelyn has honed her communication skills through her experience in retail and life insurance sales and her research and collaboration skills through her work as a writer for the Veterans Advocacy and Benefits Association. Her efforts in Child Protection allowed Jocelyn to build her ability to manage client relationships and walk clients through reaching their goals via problem-solving.Jocelyn is empathetic and displays high levels of emotional intelligence. Jocelyn is proficient in active listening and attention to detail. Jocelyn has shown understanding and patience when working with clients in Financial Services at Liberty University and while handling reports with the Virginia Department of Social Services. Jocelyn is committed to personal growth and learning something new in all areas of her life.Jocelyn believes in taking responsibility for her part so that the whole team can succeed. Jocelyn thrives under strong leadership with a big vision and clear communication. Being a part of a community of like-minded professionals is a top priority for Jocelyn so she can become her best and sharpen those around her.

Jocelyn Mitchell's Current Company Details
CONTACT Community Services

Contact Community Services

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988 Specialist
Syracuse, NY, US
Jocelyn Mitchell Work Experience Details
  • Contact Community Services
    988 Specialist
    Contact Community Services
    Syracuse, Ny, Us
  • Virginia Department Of Social Services
    Protective Services Hotline Specialist
    Virginia Department Of Social Services Aug 2023 - Oct 2024
    Receive and document child/adult abuse complaints, ensuring detailed narratives for each case.Transmit allegations to appropriate jurisdictions for timely responses and law enforcement notifications.Facilitate swift jurisdictional response by accurately documenting and transmitting abuse/neglect details.Works closely with callers and law enforcement to ensure immediate and appropriate responses to protectiveservice complaints.Ensures rapid and accurate transmission of abuse… Show more Receive and document child/adult abuse complaints, ensuring detailed narratives for each case.Transmit allegations to appropriate jurisdictions for timely responses and law enforcement notifications.Facilitate swift jurisdictional response by accurately documenting and transmitting abuse/neglect details.Works closely with callers and law enforcement to ensure immediate and appropriate responses to protectiveservice complaints.Ensures rapid and accurate transmission of abuse allegations, contributing to timely interventions andsafeguarding vulnerable individuals. Show less
  • Bedford County Department Of Social Services
    Child Protective Specialist
    Bedford County Department Of Social Services Jan 2023 - Sep 2023
    Engaged clients and families to arrange appropriate services, addressing diverse needs and situations.Managed a varied caseload, applying social casework methods within program laws and policies.Assessed families and individuals, identified interventions, developed service plans, and evaluated outcomes.Conducted home visits in various settings, including client homes, hospitals, and residential facilities.Documented work and searched for information using computer programs… Show more Engaged clients and families to arrange appropriate services, addressing diverse needs and situations.Managed a varied caseload, applying social casework methods within program laws and policies.Assessed families and individuals, identified interventions, developed service plans, and evaluated outcomes.Conducted home visits in various settings, including client homes, hospitals, and residential facilities.Documented work and searched for information using computer programs, ensuring accurate records.Collaborated with multidisciplinary teams to develop and implement comprehensive service plans, ensuringoptimal client outcomes.Partnered with community organizations to coordinate services, fostering a network of support for clientfamilies. Show less
  • J.Crew
    Warehouse Associate
    J.Crew Oct 2022 - Dec 2022
    Efficiently picked, packed, and shipped merchandise, ensuring timely delivery and high customer satisfaction.Operated and maintained machinery, identifying and resolving issues to minimize downtime and enhanceproductivity.Worked cohesively with team members to streamline warehouse processes, improving overall efficiency.Inspected merchandise for quality assurance, ensuring all items met company standards before shipment.Adapted quickly to the fast-paced environment… Show more Efficiently picked, packed, and shipped merchandise, ensuring timely delivery and high customer satisfaction.Operated and maintained machinery, identifying and resolving issues to minimize downtime and enhanceproductivity.Worked cohesively with team members to streamline warehouse processes, improving overall efficiency.Inspected merchandise for quality assurance, ensuring all items met company standards before shipment.Adapted quickly to the fast-paced environment, demonstrating a strong work ethic and commitment tolearning. Show less
  • Equis Financial
    Life Insurance Agent
    Equis Financial Mar 2022 - Oct 2022
    Consulted with clients to assess insurance needs, achieving measurable improvements in customersatisfaction.Provided rate quotes and coverage recommendations, resulting in significant policy uptake.Assisted clients with application paperwork, ensuring a high approval rate from underwriting.Collaborated on long-term financial planning, enhancing clients' financial security.Analyzed clients' budgets and goals, delivering tailored insurance solutions.
  • Liberty University
    Student Account Representative
    Liberty University Aug 2019 - Jul 2022
    Provided exceptional customer service to students and parents, ensuring satisfaction and clarity.Processed and managed payments, maintaining accurate records and timely transactions.Facilitated refunds from out-of-pocket payments and federal loans, ensuring compliance and efficiency.Worked closely with students and parents to explain account charges and payments, enhancing transparencyand trust.
  • The Vaba
    Freelance Writer
    The Vaba Jul 2017 - Jul 2020
    Virtual
    Conducted thorough research and authored articles for a veteran's service organization, enhancing resourceaccessibility.Delivered critical information on veterans' health and available resources to veterans and their families,improving awareness and support.Collaborated with team members to ensure accuracy and relevance of content, fostering a supportiveenvironment.Utilized analytical skills to identify gaps in information, leading to the development of comprehensive resourceguides.
  • Best Buy
    Sales Associate
    Best Buy Oct 2017 - Aug 2019
    Virginia
    Achieved monthly sales targets consistently, contributing to overall store revenue growth.Facilitated customer decision-making through knowledgeable recommendations, leading to increased sales and customer retention.Assisted customers with purchasing electronics, enhancing satisfaction and loyalty
  • Best Buy
    Merchandiser
    Best Buy Oct 2017 - Aug 2019
    Organized and displayed products, boosting visual appeal and sales.Processed weekly deliveries, ensuring timely stock replenishment.Updated signage and plan-o-grams, maintaining store compliance and promotional accuracy.
  • Dicks Sporting Goods
    Olympic Hopeful
    Dicks Sporting Goods Oct 2015 - Oct 2017
    Apparel Associate - a member of the Dicks Sporting Goods Contender Program.
  • Dick'S Sporting Goods
    Apparel Sales Associate
    Dick'S Sporting Goods Oct 2015 - Oct 2017
    Processed incoming goods from weekly trucks, ensuring timely preparation for sales floor displayDelivered exceptional customer service, resolving inquiries and enhancing shopping experienceOperated cash register efficiently, handling transactions and balancing cash drawer accuratelyOrganized merchandise on sales floor, maintaining visual standards and stock levels
  • Anytime Fitness
    Member Experience Coordinator
    Anytime Fitness Nov 2016 - Jul 2017
    Generated and followed up on leads via phone and email, securing numerous new memberships.Scheduled appointments and managed corporate group sales, enhancing client engagement.Conducted facility tours and provided exceptional member customer service, boosting satisfaction.Supervised daily operations and administrative tasks, ensuring smooth facility functioning.
  • Kohl'S Department Stores
    Customer Service
    Kohl'S Department Stores Aug 2016 - Nov 2016
    Answered in-store and phone inquiries about products, enhancing customer service experience.Maintained accurate cash drawer counts, ensuring financial accuracy and accountability.Streamlined return/purchase processes, enhancing customer satisfaction and reducing wait times.
  • Liberty University Online
    Admissions Specialist
    Liberty University Online May 2015 - Oct 2015
    Handled numerous daily calls from prospective students, addressing diverse inquiries effectively.Guided students through admissions, financial aid, transfer guidelines, and military issues.Resolved complex questions regarding University admissions policies with clarity.Managed applicant groups, converting them from application to acceptance efficiently.
  • Ross Dress For Less
    Associate
    Ross Dress For Less May 2014 - Feb 2015
    Lynchburg, Virginia Area
    Customer service Cashier/fitting rooms Merchandised the sales floor
  • Kanakuk Kamps
    Dining/Office Worker
    Kanakuk Kamps May 2012 - Jul 2012
    Branson, Mo
    Maintaining the dining facilities for the campers; meal prep, service and clean up

Jocelyn Mitchell Education Details

Frequently Asked Questions about Jocelyn Mitchell

What company does Jocelyn Mitchell work for?

Jocelyn Mitchell works for Contact Community Services

What is Jocelyn Mitchell's role at the current company?

Jocelyn Mitchell's current role is 988 Specialist.

What schools did Jocelyn Mitchell attend?

Jocelyn Mitchell attended Liberty University, Liberty University.

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