Jocelyn Rivera Email & Phone Number

Vienna, Austria

Vienna, Austria

Singapore

• Designed, build, and standardized management, operational, and sales dashboards and reports using Power BI with close collaboration across different ASEAN business users in different departments such as Supply Chain, Finance, and Sales resulting in saving hours of manual reporting. • Analyzed, reviewed, and standardized new or existing data sets from different data sources such as external database, CSV, text, and excel files to be either loaded to SQL databases through ETL or to Sharepoint or file server. • Led and mentored a team of 7 (2 Developers, 3 Support, 1 Management Trainee, and 1 Intern) to brainstorm, assess, support, and build dashboards using Agile framework for faster iterations. Introduced the use of Scrum to the Team for better project management. Acted as the Scrum Master to ensure faster response on changes and review priorities• Managed and maintained over 30 Power BI workspaces consisting of over 600 users overall.• Conducted over 10 Power BI Application training sessions for 300+ users across ASEAN and Middle East to enable self-service dashboard and report creation. Acted as the subject matter expert for Power BI reporting queries.• Acted as Project Manager for Data Migration initiatives to decommission legacy data systems.• Promoted to Senior Business Intelligence Analyst after 16 months of working as a Business Intelligence Analyst.

Singapore

• Analyzed user's business dashboard and report requirements through data analysis, interviews, workshops, and workflow analysis. • Designed, build, and standardized management and operational dashboards and reports using Tableau with close collaboration across different APAC Project Management Teams (PMO), Business Technology (BT), Activity Applications (Apps), Subject Matter Expert (SME), Data Governance (DG), Data Management (DM) and Technology Services Organization (TSO). • Analyzed, reviewed, and standardized new or existing data sets from different data sources such as external database, CSV files, text files and excel files to be either loaded to SQL databases through ETL or to Sharepoint or file server. • Collaborated with a Team of 4 developers to brainstorm, assess, support, and build dashboards to ensure that it is was built within SLA and is continuously working as expected. • Conducted Tableau dashboards demo to users as part of the project closure to ensure usability. • Acted as the subject matter expert for users to ensure continued usage of all dashboards created.

Singapore

• Conducted business process analyses and identify critical issues and gaps to the existing Tax-Free Issuing and Currency Choice application. • Conducted technical design, testing, and implementation of the above applications. • Prepared requirement specifications, architectural overview, handover checklist, and Service Level Agreement. • Acted as a Project Manager in identifying project scope, resources, and timelines. • Conducted project handover and training to the Support Team to ensure smooth project closure and support. • Acted as the subject matter expert for the Support Team and Users to ensure continuous usage of Tax-Free Issuing and Currency Choice application.

Singapore

• Designed, build, and standardized management, operational, and sales dashboards and reports using MicroStrategy with close collaboration across different GLOBAL business users in different departments such as Finance and Sales resulting in saving hours of manual reporting. • Analyzed, reviewed, and standardized new or existing data sets from different data sources such as external database, CSV files, text files and excel files to be either loaded to SQL databases through ETL or to Sharepoint or file server. • Collaborated with a Team of 2 developers and 3 backend developers to brainstorm, assess, support, and build dashboards to ensure that it is was built within SLA and is continuously working as expected. • Resolved Service Requests tickets on time to enable continuous accessibility of dashboards and reports. • Conducted Microstrategy dashboard demo to users. • Acted as the subject matter expert for the user to ensure continuous usage of all dashboards created.

Ncr - National Capital Region, Philippines

• Promoted to Business Analyst Team Lead and assigned to Amicassa (business partner of Ayala Land Inc.) after 12 months working as Business Analyst. • Conducted business process analyses and identify critical issues and gaps to the eSales System, Sales Reservation System, and eSales Workflow dashboard (OLAP). • Conducted technical design, testing, and implementation of the above applications. • Led and mentored a team of 5 (2 Developers, 1 Business Analyst, and 2 Support) to brainstorm, assess, support, and build the above applications.• Acted as a Project Manager in identifying project scope, resources, and timelines. Coordinated the budget to the Finance Manager for review. • Conducted application demo to the users and acted as the subject matter expert for the Support Team and Users to ensure continued usage of the applications. • Coordinated with vendors to ensure high-quality service and acted as the bridge between internal IT teams and vendors.

Ncr - National Capital Region, Philippines

• Conducted business process analyses and identify critical issues and gaps to the eSales System and Sales Reservation System.• Conducted technical design, testing, and implementation of the above applications. • Prepared documentation that included functional and non-functional requirements, workflows, and test cases. • Helped in defining project scope, goals, and deliverables that supported business goals in collaboration with the management and stakeholders.• Identified, tracked, and resolved incident tickets and service requests on time. • Conducted application demo to the users and acted as the subject matter expert for the Support Team and Users to ensure continued usage of the applications.

Ncr - National Capital Region, Philippines

Ncr - National Capital Region, Philippines