Jocelyn Rivera Email & Phone Number

Overseeing all Wellness product lines (currently 95 direct lines and 5 multivendor covering approximately 10,000 SKUs), inventory assessment and clean up, orders, finding new products and suppliers, setting displays, and ensuring that financials are accurate • Grew total department gross margin dollars by 23% annually from October 2019 to now• Maintaining relationships with suppliers directly and through third-party representatives• Managed inventory effectively to maximize profitability• Deep knowledge of herbalism and holistic health• Understand the intricacies of what is legally permissible under DSHEA

Responsibilities included customer returns, special orders, replenishment ordering for specific lines in the department, backstock and inventory, customer service, keeping appropriate records• Promoted to Wellness Buyer due to my superior performance

Worked a season as a school photographer for the leader in school pictures. This role required customer service skills, time management, patience, sincerity, and the ability to engage every student with enthusiasm. • I was able to showcase my ability to meet people, put them at ease, and earn their smile• Management received excellent feedback from schools as well as my coworkers about my performance• I was awarded Rookie of the Year Award as well as the Photo Excellence Award at the end of the season

Duties included reception, phones, office organization, maintaining doctors’ schedules and class schedules, customer service, creating documents, and marketing. Taught a yoga class in their yoga studio after hours.

Responsible for answering phone calls, creating emails, scheduling patient appointments, billing, marketing, customer and community service. I also had a minimum sales requirement for each of the services available