Jocelyn Walters Email & Phone Number

Spokane Valley, Washington, United States

Spokane Valley, Washington, United States

Spokane Valley, Washington, United States

Spokane Valley, Washington, United States

I am undertaking a more specialized position in my department as the subject matter expert in new accounts, wires, IRAs, and all other facets of member service. My tasks will be expanding to include auditing and process development. I will continue my role as a mentor to new employees and as a member of our Support and Leadership team.

Spokane Valley, Washington, United States

Responsible for managing member needs and requests through multiple channels including phone, online chat, and emails, with a focus on assisting members with all their digital banking needs. A high emphasis is placed on accurate member identification and fraud prevention. Also completes complex transactions (ie wire transfers and IRAs) as well as new account openings, and refers members to our lending specialists. Works as a mentor for new hires in our department, staffs the internal questions phone queue, and leads monthly compliance trainings.

Walnut Creek, California, United States

Responsibilities include staff training/coaching, managing inventory, maintaining a cash vault with detailed financial records, creating high-quality handcrafted beverages, and most importantly demonstrating excellent customer service in a fast-paced and high volume environment. Acts as manager-on-duty in absence of store manager. Frequently goes beyond assigned tasks to improve the operational flow of the store.Voted "Peetnik of the Month" by peers in August 2021.

Oakland, California, United States

Responsible for accurate and efficient teller transactions, as well as suggesting and developing solutions for members. Also assisted through the call center and helped lobby manage at other branch locations. Emphasis on a high level of member service with cash handling, detail orientation, and conflict resolution.

Spokane Valley, Washington

Managed member phone calls in a fast-paced, high volume environment, completed complex transactions (such as business wires and IRA openings/maintenance), and maintained communication between members and branches. Responsible for accurate member identification as well as efficient problem solving and effective conflict management. Frequently undertook additional job responsibilities and acted as a mentor for newer employees in the department

Spokane, Washington Area

Primary responsibility is interacting with our members and assisting them with all their financial needs, including opening various types of personal accounts; high emphasis is placed on “quality over quantity” member experience, efficient and accurate transactions, and mutually beneficial sales for both the member and the credit union. Also responsible within the branch for managing the appointment scheduling system, records management, and developing reference guides for all new systems and processes.

Cheney, Washington

Part of the grand opening team for the new Pence Student Union Building (PUB) at Eastern Washington University. Responsible for greeting and assisting visitors and students, giving detailed tours of the building, arranging events with various clubs and organizations, and maintaining the positive and inclusive environment for all within the PUB. Also served as an administrative assistant for the department of Facilities and Planning, which included website building, Excel use, and data analysis.

Spokane Valley, Washington

Interacting with and assisting customers through difficult situations, processing returns and exchanges, creating and fulfilling special orders, directing phone calls for the store, and providing the highest quality customer experiences as one of the primary "faces" of the company/store

Spokane, Washington Area

Responsible for maintaining the cleanliness and general appearance of the garden department in addition to providing excellent customer service through knowledgeable recommendations, loading assistance, and partnering with other departments to ensure that the customer has everything they need to complete their project

Lafayette, California

Created a positive guest experience through both excellent interactions and attitudes, as well as timely service, efficiently collected orders and money on registers/iPads, quickly and accurately churned, froze, and served ice cream of the highest quality, and followed detailed food safety and hygiene requirements. Often took on a supervisory role in the absence of management.

Orlando, Florida Area

Intern for the Disney College Program at the Walt Disney World Resort for the Spring 2017 and Summer 2017 semesters.Worked as an attractions host/operator at Star Tours: The Adventures Continue in Disney’s Hollywood Studios. Previously, worked at several high volume quick service food and beverage locations in the Disney Springs shopping district. Created the highest quality customer interactions that left a lasting positive impact on guests in order to maintain a magical guest experience, both individually and as a member of excellent teams; upheld the most stringent safety standards both through detailed attractions operating procedures and, previously, extensive food safety requirements; and demonstrated excellent time management skills while working in addition to taking multiple classes and participating in social activities.

Walnut Creek, Ca

Implemented proper store opening and closing procedures, trained and coached associates on effective selling techniques and cashier efficiency, focused on extreme detail to maintain an abundant and organized sales floor, demonstrated excellent selling behaviors and energy to generate sales and provide an example for associates, applied knowledge of store policies and metrics to accurately manage store as well as efficiently problem solve

Walnut Creek, Ca

Greeting and assisting customers, cash and card handling, creating a "whale-coming" store environment, maintaining visual appeal of the products, processing distance orders both electronically and over the phone, assisting managers in implementing store policy and procedures

Concord, Ca

Cash handling, assisting customers with the check-out process, greeting customers, organizing apparel, answering phones

Bachelor Of Business Administration - Bba, Marketing, 3.0

Activities and Societies: member of the Student California Teachers Association (SCTA) Bachelor of Science in Business Administration.

English Language And Literature/Letters

Activities and Societies: Presenter on Literature at 2018 EWU Student Research Symposium, Dean's List Winter 2018, Red and White Award.

International Business

Activities and Societies: South Hedges Residence Hall Association treasurer & senator, Emerging Leaders floor, Chi Alpha Christian.