John O'Connor Jr. Email & Phone Number

Havertown, PA, US

Chandler, Arizona, US

• Overseeing and coaching the Client Relationship + Renewals team made up of 9 individuals.
• Assuming ownership of the company's client renewals function, securing leadership approval for negotiations and assuming responsibility for Executive leadership retention forecasts.
• Collaborating closely with Executive Leadership to align strategies and drive overall company revenue goals.
• Develop and Revamp Client Success strategies, including Quarterly Business Reviews (QBRs), Adoption Campaigns, and client feedback.
• Conducting quarterly analyses of client health data, providing actionable insights to internal Product, Marketing, and Service teams.

Chandler, Arizona, US

Chandler, Arizona, US

• Managed a small Book of Business comprising high ARR clients and collaborated with their Executive Leadership Teams (ELT).
• Demonstrated business value by establishing clear metrics and proof points for all customer engagements through the execution of Business Reviews.
• Acted as the primary point of contact for the Book of Business throughout its lifecycle, internally advocated for strategic partnerships.
• Coordinated client success efforts by closely collaborating with internal teams to deliver value to customers, addressed intricate challenges, and enhanced internal processes.
• Managed the contract renewal process, encompassing pricing negotiations and the identification and forecasting of risks based on client engagement and insights.
• Offered clients a comprehensive analysis of their current usage and presented expansion options within the partnership, outlining the next steps and the expansion process in detail.

Virtual, US

• Manage and build the relationship, support, and success of over twelve accounts, which include the top retailers in North America
• Lead and develop custom training sessions specific to client’s business needs, objectives, and strategic goals
• Coordinate onboarding for new clients on solution, tools, resources, and use cases
• Create and edit reports customized to clients business needs and challenges
• Ensure clients are receiving the utmost value of services provided
• Prioritize client renewals with an evaluation of opportunities to expand scope of contract

Westlake, Texas, US

• Worked independently to research potential clients by qualifying them based on size, complexity, and industry
• Collaborated with Senior Sales Representatives to scope and manage sales cycle and relationships

Philadelphia, PA, US

• Sold premium memberships to Flyers, 76ers and Eagles season ticket holders
• Generated over $90,000 of revenue for the 2015 season
• Managed Flyers and 76ers representatives in completing membership sales to season ticket holders
• Created new revenue streams through yearly sales and marketing plans
• Responsible for maintaining all department reports including sales and commission reports

Philadelphia, PA, US

• Handled over 25,000 season ticket accounts with relocations, payments and information
• Specialized in customer service and forming relationships with season ticket holders, group leaders and fans
• Coordinated Tours of Citizens Bank Park for schools, camps and private events

Philadelphia, PA, US

• Multitasked various duties from different departments throughout the year all while keeping composure, customer service and leadership
• Only team member of 25 Ticket Service Representatives to be promoted to a Season and Group Sales Representative
• Assisted customers with individual tickets and information regarding the organization and
• Trained and supported colleagues with customer service and ticketing issues

• Assisted in creating a new software system for analyzing game footage for advertisements and sponsorships
• Supported with current and new client presentations
• Evaluated location assets for quality and exposure in stadiums

Bala Cynwyd, Pennsylvania, US

Sports research and constantly look up breaking sports newsCreated promotions from show materialRepresented 97.5 ESPN at certain public station functions

Woonsocket, Rhode Island, US

Acted as store manager in absence of managersManaged 10 store employees and pharmacy employees and store inventoryOverlooked large amounts of cashDeveloped people skills and problem solving skillsMonitored the safety of the store and employees

B.A, Communications

Education record