Jodi Thomson Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

During my time within Tailored Brands, I leverage my communication skills to collaborate and build rapport with internal business partners to ensure the contact center performs as a cohesive unit and meets performance goals.Furthermore, I cultivate and sustain robust relationships with business partners in setting time-sensitive team goals to advance initiatives that benefit all teams.Following are notable accomplishments:• Communicated with several business partners to provide outstanding support to customers during COVID shut down; launching ship to home for rental and custom goods to keep customers.• Supervised and boosted team morale during projects as well as set goals and benchmarks to achieve success in project completion and implementation.• Developed and executed rental refund auto tool during pandemic shut down.

Houston, Texas, United States

In this role as customer relations manager, I supervised and instructed employees through leading by example in all situations and delegated duties to direct reports regarding training and position requirements.Additionally, I delivered active functional support and assistance to contact center support teams in creating and overseeing interaction quality, metric reporting, and ongoing training.Various core achievements include:• Led the consolidation of two large CS teams to one, cross-training, staffing reduction, and process implementation.• Maximized operational performance by implementing and adhering contact center policies and procedures.• Achieved maximum customer satisfaction level by providing exceptional support and service to customers.

Houston, Texas, United States

While working here, I established and directed a highly skilled team from the ground up to ensure seamless running of operations. Moreover, I interviewed and hired all phone support staff and management for the team. I also structured and deployed required systems as well as educated staff based on a forecast of new project. In addition, I liaised and cooperated with outside business partners to provide quality service.Among my achievements in this role, I:• Started a new department from planning and development to launch, train and define all processes.• Trained and guided phone support team in a coordinated launch with the department store on-site rollout.

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Greater Seattle Area

*Multiple locations in the Greater Seattle area stores

Early Childhood Education And Teaching

Education record