Building client relationships through reliable communication and trust.

Completed paperwork, reviewed condition of vehicles, and verified documents for each loaner carOverhauled and documented procedures for the loaner department to streamline operationsStandardized loaner agreements to ensure consistent documentation throughout the departmentScheduled appointments, confirmed customer information, and processed payments for services.Filed customer paperwork to maintain organized documentation in accordance with policy

Advised customers on pest control solutions to address their specific situation and concernsContacted customers proactively to provide the opportunity for new and follow-up service.Managed the Home Evaluator’s schedule to ensure the maximum amount of customers are visitedResolved customer inquiries quickly and provided information regarding services and offersUpdated customer files frequently to maintain complete payment and service documentation

Supervised four front-of-store cashiers and four pharmacy cashiers for the duration of each shiftDirected cashiers to appropriate positions throughout each shift to ensure optimal staffing.Evaluated all discount, void, and return transactions made by cashiers for compliance with policyImproved customer experience by resolving escalated complaints quickly and effectivelyEnsured the store received the correct inventory by checking and approving the weekly shipmentExecuted new planograms according to schedule to ensure products are displayed appropriatelyFielded customer inquiries over the phone and in-store while processing customer transactionsMonitored shelf inventory levels and stocked products when levels fell below store standardsEnsured all products displayed the correct prices by applying updated price tags weeklyProvided a clean shopping environment by cleaning the store regularly according to store policy