Jodi Mason Email & Phone Number

CITY OF EUGENE, EUGENE, OR, AUGUST 2022 TO PRESENTMANAGEMENT ANALYST • Manage claims encompassing various areas, including—but not limited to—auto, bodily injury, property, permits, electrical, easements, ADA, engineering, and police-litigated losses.• Liaise with local city and county attorneys regarding property damage, conduct investigations, communicate with departments, collect photos, order related reports and invoices, and submit restitution requests directly to the courts for repayment.• Submit losses and participate in court restitution hearings offering additional supporting information if subpoenaed to validate the submission's authenticity.• Engage closely with the general public, providing comprehensive understanding and information regarding issues brought to my attention, such as hazards within the city, city codes, overall insurance requirements, and securing coverages necessary to meet specific permit or rental requirements.• Deliver engaging and informative training sessions for new employees covering insurance, claims, and recovery processes while fostering a productive and inclusive working environment. • Cooperate and bridge communications with the fleet department to review estimates, ensuring repair and payment accuracy aligns with accident details.• Revamp and contribute insights to current safety and claims training programs and policies across various departments

PROGRESSIVE INSURANCE, EUGENE, OR, AUGUST 2021 TO AUGUST 2022MANAGED REPAIR REPRESENTATIVE • Succeeded vehicle damage estimates and oversaw repair facilities to ensure timely completion of repairs.• Guaranteed accuracy of estimates in accordance with policy contracts and state regulations.• Scrutinized vehicle repairability, conducted vehicle valuations for total losses, and identified related and unrelated damages.• Provided customers with information on the repair process and updates on their vehicle's status, including a total loss valuation if applicable.• Excelled in planning, prioritizing, and organizing multiple tasks with varying deadlines, complexity, and levels of urgency in a timely manner.• Set clear and accurate expectations regarding repair duration, estimate detail, repair outcomes, and financial obligations.• Demonstrated strong creative problem-solving skills, researched and evaluated potential solutions independently.

Eugene, Oregon, United States

PROGRESSIVE INSURANCE, EUGENE, ORBODILY INJURY CLAIMS ADJUSTER, OCTOBER 2020 TO AUGUST 2021 • Conducted thorough investigations into insurance policy coverage, accurately determining liability, loss, and damages.• Documented claim activity meticulously, resulting in expedited and accurate resolutions.• Corresponded with and interviewed customers, agents, police, and witnesses to compile comprehensive information, facilitating smoother claims processing.• Facilitated conditions for prompt and accurate damage assessment, including timely vehicle inspections and repair arrangements, resulting in faster claim resolutions.• Executed negotiations effectively with customers and claimant carriers, achieving fair and equitable settlements even in complex cases.• Examined and resolved unrepresented bodily injury claims, minimizing disputes and expediting settlements.• Oversaw claim inventory workload, resulting in timely responses to customer inquiries, streamlined processes, and accurate payments.• Cultivated strong relationships with customers, enhancing satisfaction and loyalty by building rapport and applying strong interpersonal skills.

Eugene, Oregon, United States

PROGRESSIVE INSURANCE, EUGENE, ORAUTO CLAIMS ADJUSTER, MAY 2018 TO OCTOBER 2020 • Carried out thorough quality liability investigations, utilizing both direct methods and field investigations.• Obtained recorded statements and interviews from insured parties, claimants, and witnesses and gathered pertinent investigation documents such as police reports, forensic investigation reports, scene photos, and vehicle photos.• Applied strong analytical skills to review, exercise judgment, and evaluate claims, ensuring sound decisions within authority levels.• Advocated for policyholders by negotiating liability exposures and subrogated claimant carriers.• Effectuated proactive litigation management, managed and responded to all correspondence promptly and efficiently.• Produced comprehensive documentation, including reports, discussions, action plans, and decision points.• Possessed extensive knowledge and understanding of claim procedures, policies, technology, state and federal laws, and insurance regulations.

Brookings, Oregon, United States

GERALD ROSS INSURANCE AGENCY, BROOKINGS, OR, FEBRUARY 2014 TO MAY 2018INSURANCE PRODUCER • Transitioned the office from paper-based to digital operations by implementing the Hawksoft Client Management System.• Established a comprehensive database to manage long-term client sources, occupational groups, and special interest groups, initiating outreach efforts through mailing and radio advertisements to attract potential clients.• Compiled multiple quotes for personal and commercial policies, ensuring comprehensive coverage and conducting follow-up visits and evaluations to address evolving needs.• Optimized profit and loss (PnL) performance for all office equipment, upgrades, and supplies.• Tracked and implemented upgraded systems and work policies to enhance efficiency and effectiveness.• Initiated community outreach through partnerships with the Ford Family Foundation, Brookings/Harbor Rotary, Community Foodbank, and local radio/newspaper outlets.