Jodi Mason Email & Phone Number

• CITY OF EUGENE, EUGENE, OR, AUGUST 2022 TO PRESENTMANAGEMENT ANALYST
• Manage claims encompassing various areas, including—but not limited to—auto, bodily injury, property, permits, electrical, easements, ADA, engineering, and police-litigated losses.
• Liaise with local city and county attorneys regarding property damage, conduct investigations, communicate with departments, collect photos, order related reports and invoices, and submit restitution requests directly.
• Submit losses and participate in court restitution hearings offering additional supporting information if subpoenaed to validate the submission's authenticity.
• Engage closely with the general public, providing comprehensive understanding and information regarding issues brought to my attention, such as hazards within the city, city codes, overall insurance requirements, and.
• Deliver engaging and informative training sessions for new employees covering insurance, claims, and recovery processes while fostering a productive and inclusive working environment.

• PROGRESSIVE INSURANCE, EUGENE, OR, AUGUST 2021 TO AUGUST 2022MANAGED REPAIR REPRESENTATIVE
• Succeeded vehicle damage estimates and oversaw repair facilities to ensure timely completion of repairs.
• Guaranteed accuracy of estimates in accordance with policy contracts and state regulations.
• Scrutinized vehicle repairability, conducted vehicle valuations for total losses, and identified related and unrelated damages.
• Provided customers with information on the repair process and updates on their vehicle's status, including a total loss valuation if applicable.
• Excelled in planning, prioritizing, and organizing multiple tasks with varying deadlines, complexity, and levels of urgency in a timely manner.

Eugene, Oregon, United States

• PROGRESSIVE INSURANCE, EUGENE, ORBODILY INJURY CLAIMS ADJUSTER, OCTOBER 2020 TO AUGUST 2021
• Conducted thorough investigations into insurance policy coverage, accurately determining liability, loss, and damages.
• Documented claim activity meticulously, resulting in expedited and accurate resolutions.
• Corresponded with and interviewed customers, agents, police, and witnesses to compile comprehensive information, facilitating smoother claims processing.
• Facilitated conditions for prompt and accurate damage assessment, including timely vehicle inspections and repair arrangements, resulting in faster claim resolutions.
• Executed negotiations effectively with customers and claimant carriers, achieving fair and equitable settlements even in complex cases.

Eugene, Oregon, United States

• PROGRESSIVE INSURANCE, EUGENE, ORAUTO CLAIMS ADJUSTER, MAY 2018 TO OCTOBER 2020
• Carried out thorough quality liability investigations, utilizing both direct methods and field investigations.
• Obtained recorded statements and interviews from insured parties, claimants, and witnesses and gathered pertinent investigation documents such as police reports, forensic investigation reports, scene photos, and.
• Applied strong analytical skills to review, exercise judgment, and evaluate claims, ensuring sound decisions within authority levels.
• Advocated for policyholders by negotiating liability exposures and subrogated claimant carriers.
• Effectuated proactive litigation management, managed and responded to all correspondence promptly and efficiently.

Brookings, Oregon, United States

• GERALD ROSS INSURANCE AGENCY, BROOKINGS, OR, FEBRUARY 2014 TO MAY 2018INSURANCE PRODUCER
• Transitioned the office from paper-based to digital operations by implementing the Hawksoft Client Management System.
• Established a comprehensive database to manage long-term client sources, occupational groups, and special interest groups, initiating outreach efforts through mailing and radio advertisements to attract potential.
• Compiled multiple quotes for personal and commercial policies, ensuring comprehensive coverage and conducting follow-up visits and evaluations to address evolving needs.
• Optimized profit and loss (PnL) performance for all office equipment, upgrades, and supplies.
• Tracked and implemented upgraded systems and work policies to enhance efficiency and effectiveness.