Jodi Vickery Email & Phone Number

Douglas, Ma, Us

Hopkinton, Massachusetts, United States

- Manage and oversee operations of the cancellation department by creating processes, policies, and training that incorporate company growth and standards. Department products include subscription management, ISP disconnection, and data privacy management.- Work closely with COO, Head of Partnerships, and Director of Operations to coordinate smooth partner launches. Create and analyze department reports for executive team and partners (prospective and current).- Coordinate with software developers and engineers to design an internal UI and workflows for department efficiency.

Hopkinton, Massachusetts, United States

- Conduct daily business by triaging tickets, understanding customer issues, and performing quality checks. This encompasses a variety of departmental responsibilities such as billing, technical, and product issue coordination- Manage social media and company reviews for multiple platforms, including: Facebook, Twitter, Google Business, BBB, TrustPilot, and Consumer Affairs- Responsible for creating processes (Google Suite), training, and how-to guides due to the startup nature of the business. Ran reports and analyzed data to improve and/or establish new training opportunities and processes

Massachusetts, United States

- Support store manager by driving sales floor efficiency through task delegation, key performance indicators, standard store operations, and assisting with customer interactions.

Knoxville, Tennessee, United States

- Co-led grand opening of a pilot location for the Tailgate brand. This included social and inventory marketing, collaboration with prominent University of Tennessee athletes and coaches, and organization of subsequent promotional events.

Knoxville, Tennessee, United States

- Trained, managed, and maintained stockroom staff for efficient processing and organizational flow for daily business needs.

Bachelor Of Science - Bs, Ecology And Evolutionary Biology

Education record