Jodi Caplan Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Tysons Corner, Virginia, United States

Washington D.C. Metro Area

• Assisted in creation, maintenance, and execution of User Story’s and Tasks in TFS to test the ServiceNow platform upgrade• Studied the Software Development Life Cycle, focusing on Agile (Scrum) development methodologies to write and execute manual test scripts for the Inventory Control Efficiency (ICE) reporting system• Performed regression testing on ICE’s ‘Voice’ reporting system• Documented workflows for the Consumer Compliance related FFIEC products using Visio and MS-Project.• Consolidated individual product workflows (visualizations and descriptions) into a comprehensive FFIEC Product Workflow document• Produced process and approval workflows for: requesting access to the AI/ML Lab, requesting additional software for the AI/ML Lab server, and troubleshooting applications within the AI/ML Lab via Visio• Evaluated and developed virtual and in-person recruiting strategies to promote the Board IT’s ‘brand’ via social media platforms, redefining job postings, and a Case Study & Hackathon Competition• Member of Intern Social Committee, created and hosted events for up to 80 interns* Summer Internship Extended through April 2021

Miami/Fort Lauderdale Area

• Review viewer analytics to optimize videos toward desired user demographics• Appraise the value of aggregated social content that employees collect • Research efficiency systems to maximize productivity and content• Coordinate hiring procedures, liaise with management• Communicate between accounting and the workforce• Track company budget and expenses via QuickBooks

Washington D.C. Metro Area

• Observed partners tackling commercial disputes in the following industries: energy, manufacturing, telecommunication, retail, consumer, financial services and natural resources, to better understand the legal field and the process of litigation• Created new expense reporting system, via InterAction CRM, to initiate efficiency in submissions• Studied day-to-day operations, including partner meetings, client consultations and brief writing, to identify systematic flaws and create impactful solutions• Responsible for monthly internal communications within Complex Commercial Disputes Practice Group• Researched GSA clients and prospects, providing weekly profile overviews to partners

Miami/Fort Lauderdale Area

• Increased community outreach by 30% via social media platforms (Instagram & Facebook) and tabling events• Created online campaigns beyond social media to obtain a broader consumer market• Increased awareness of the LF clothing lines (LF The Brand, Carmar Denim, Emma & Sam, and Seek Clothing)• In-store stylist

Miami, Fl

• Solving technical difficulties for University of Miami employees• Ensuring technology products are working easily and understood• Assisting University of Miami athletes with hardware and software assistance• Proficient at managing Mac and PC devices• Proficient utilizing Samanage Program cloud-based software and Microsoft programs

Bethesda, Maryland

• Monitored and promoted pool-safety awareness activities • Responsible for scheduling all life guards and pool staff• Taught all levels of swim lessons• Assisted and coached swim team• Organized and directed summer swimming pool operations

Severn, Maryland

• Observed and served as a member of quality-control team• Evaluated quality of boxes produced and monitored efficiency practices• Routed company products through production procedures by using Excel• Monitored product transition and supply-chain continuity throughout the plant • Ensured 100% quality of product before distribution channels• Learned operating standards ensuring products were of the highest quality• Became proficient in Microsoft Excel

Bachelor Of Science - Bs, Industrial Engineering

Activities and Societies: Participant in the University of Miami's Professional Development "S.T.E.M. Edition" Program; Member.

High School Diploma, Stem (Science, Technology, Engineering, Math) And Entrepreneurship Track

Activities and Societies: National Honor Society; Pioneer of a combined STEM/Entrepreneurship Senior Capstone; President of Model United.