PROGRAM MANAGER, SENIOR PROJECT MANAGER, IMPLEMENTATION MANAGER, RELATIONSHIP MANAGEREnthusiastic, innovative, and results-driven leader with a reputation for delivering “all things difficult” whether implementing IT (technology) initiatives / projects, solving problems, improving processes, or driving change. In my diverse career, I have lead a cross functional conversion team of 60 plus people, rolled out a new customer facing channel targeted to contribute $21MM in revenue over five years, and automated processing resulting in 20% staffing reduction. I achieved this by deploying a proactive / preventive approach, partnering and collaborating, managing and mentoring cross functional teams, building relationships, managing expectations, and challenging the status quo forcing people to think differently.My well-rounded, diverse background in Technology, Business, and Operations has enabled the development of Business and Technical acumen which provides a unique ability to comprehend technology solutions and their impact on business opportunities. This is a valuable tool with stakeholders and clients. This diverse background has been further enhanced through working in different industries: Financial Services, Information Technology and Services, and Retail.Competencies: Program Management, Planning & Delivering, Project Management, People / Team Management, Relationship Building, Stakeholder Management, Client Management, Coaching and Mentoring, Problem Solving, Process Improvement, Leadership, Consulting, Influencing, Analysis, Communication - verbal and written, Risk Mitigation, Leadership, Negotiating