🦋Jodi Nelson🦋

🦋Jodi Nelson🦋 Email and Phone Number

Health & Wellbeing Advocate, Customer Experience Guru, Account Executive, Facilitator/Trainer @ Quantum Health
columbus, ohio, united states
🦋Jodi Nelson🦋's Location
Denver Metropolitan Area, United States
About 🦋Jodi Nelson🦋

I’m an experience-aholic.Whether evaluating my own experiences, or helping to improve upon clients' experiences, I can’t stop considering the next level of perfection.Throughout my career I have been fortunate to work alongside internationally renowned visionary thinkers and creative peers who have challenged me to go beyond what’s expected. I am an expert at envisioning the exceptional endpoint and working backward to strategically encompass each delicate step. My relationship-management skills were honed serving as an account executive for varied client industries including healthcare, architecture, banking, technology, corporate real estate, and manufacturing. My niche is serving the health and wellbeing industry.Over the years, I have designed, produced and trained the trainers for corporate universities. These multi-faceted institutes were conceived to engage thousands of employees (from frontline staff to leadership) in the necessary skills and bold new concepts to set the path toward the future vision.Through all of these initiatives I have learned one thing: proactively anticipating and exceeding expectations is key to designing memorable experiences.

🦋Jodi Nelson🦋's Current Company Details
Quantum Health

Quantum Health

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Health & Wellbeing Advocate, Customer Experience Guru, Account Executive, Facilitator/Trainer
columbus, ohio, united states
Employees:
780
🦋Jodi Nelson🦋 Work Experience Details
  • Quantum Health
    Senior Client Success Executive
    Quantum Health May 2023 - Present
    Columbus, Ohio, United States
    Serve as the primary relationship manager, driving overall strategic oversight to ensure a meaningful client experience. Foster a collaborative partnership focusing on member engagement, ongoing enhancements and customer/member satisfaction.
  • Webmd Health Services
    Lead Client Success Manager
    Webmd Health Services May 2013 - Apr 2023
    Portland, Oregon Area
    Served as the day-to-day trusted advisor for health plan clients, ensuring high satisfaction and sustained support of the defined account strategy. Ensured the clients' health and wellbeing strategies proactively engage their employees and health plan members, by designing wellness challenges and incentives which guide and encourage each user through personalized measures of behavior change.
  • Silverton Health
    Patient Experience Consultant
    Silverton Health Oct 2008 - Feb 2013
    Silverton, Oregon
    Developed key metrics and reporting tools to track and measure the patient and family experience and to improve overall performance. Served as an expert in each HCAHPS (CMS patient satisfaction) domain, monitoring national and local HCAHPS trends. Analyzed Press Ganey scores and benchmarking with key health care organizations to identify emerging trends in patient service initiatives. Reviewed opportunities to improve the patient experience by monitoring real-time feedback to assist departments in understanding the results and prioritizing improvement objectives.
  • Starizon
    Experience Guide
    Starizon Sep 2002 - Jul 2008
    Keystone, Colorado
    Served as an integral member of the development team for this startup consulting practice, growing the firm to a top 500 fastest growing small business within three years. Starizon is an experience design consulting firm which guides clients through strategic and operational transformations, leading to engaging customer/patient/employee experiences.
  • Brems Eastman, Llc
    Account Executive
    Brems Eastman, Llc Feb 1998 - Sep 2002
    Greater Seattle Area
    Served as the communications conduit between our clients and the agency’s creative department. Responsible for account management of nearly $5 million annually in client marketing funds. As an advertising and marketing agency Brems Eastman specialized in healthcare, high tech and commercial real estate clients.
  • Medimetrix/Unison Communications
    Account Executive
    Medimetrix/Unison Communications May 1994 - Feb 1998
    Greater Denver Area
    Served in the account management capacity for this healthcare advertising/consulting firm as our clients’ main point of contact, delivering high levels of customer service. Performed quality review of copy, art and correspondence to assure accuracy of messaging. Contracted with print/production vendors to effectively and efficiently meet project deadlines within client budget parameters.

🦋Jodi Nelson🦋 Education Details

Frequently Asked Questions about 🦋Jodi Nelson🦋

What company does 🦋Jodi Nelson🦋 work for?

🦋Jodi Nelson🦋 works for Quantum Health

What is 🦋Jodi Nelson🦋's role at the current company?

🦋Jodi Nelson🦋's current role is Health & Wellbeing Advocate, Customer Experience Guru, Account Executive, Facilitator/Trainer.

What schools did 🦋Jodi Nelson🦋 attend?

🦋Jodi Nelson🦋 attended The University Of Montana - School Of Business Administration, University Of Idaho, Orofino High School.

Who are 🦋Jodi Nelson🦋's colleagues?

🦋Jodi Nelson🦋's colleagues are Andy Durkin, Bethanni Aloia Cwws, Tts, Shannon Black, Sarah Crowley Bsn, Rn, Craig Perry, Samantha Fortkamp, Holly Mackey.

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