Jodi Boyer Email & Phone Number

Manage a team of client report specialists; overseeing operations and maintaining guarantees and deadlines for key account campaigns.

Greenleaf Book Group is a publisher and distributor that specializes in the development of independent authors and the growth of small presses. As a member of the Operations & Legal Team, directly reporting to the COO/Legal Counsel, I prepared and coordinated the contracts process. To ensure timely submission and completions of all copyright and compliance materials, I acted as a liaison between the author and representatives of the Library of Congress.Supported COO in meeting preparation, strategic projects and research, and managing staff communications.

Austin, Tx

Evaluated and formulated SOPs for the storefront, e-commerce platform, and design studio, while coordinating seamless communication and workflow among the Artistic, Sales, and Executive teams. Responsible for all staffing and management, I led the hiring and on-boarding process.Contributed to strategic planning and execution, enhancing business operations and driving growth.Product promotions resulted in earned media placements in publications including Southern Living Magazine, Examiner.com, KUTV, Tribeza, Austin Tidbits, and Austin American-Statesman.Marketing Achievements: • Increased Organic Likes on Facebook by 5x• Doubled Limbo's Twitter following• Quadrupled Limbo's instagram following• Designed and managed a Limbo Jewelry Blog that averaged over 100 unique views/day in its first month.

Austin, Tx

Responsible for the management of tasks and projects leading up to events within the Ballet Austin Academy and Butler Community Schools, by coordinating with representatives from marketing,artistic, education, and academy. Programs include auditions, presentations, community outreach events, dance and fitness days, Summer Intensive Program and The Nutcracker performances. My role consisted of daily internal and external customer service and project management.Achievement: Assisted the Director of Butler Community School in the coordination and marketing of Get Fit 2013, leading to an attendance of over 500 men, women and children.

Cleveland/Akron, Ohio Area

Inside Account ManagerCommunications Partner for 400+ accounts. My daily tasks consisted of distribution counseling, assistance with Search Engine Optimization, Social Media, and Traditional Media Outreach. Acted as the main contact and the face of PR Newswire for each client. Clients ranged from small business and non-profits to Fortune 500s and Agencies. I had nationwide clientele with a Southwest/West Coast focus. Appointed the SEO and Social Media Expert for our team of 30. Agency Team LeadLed a team of four Customer Advocates; provided training and delegated tasks to support our agency clients, a division that was responsible for millions in revenue. Worked closely with members of the editorial, product and multimedia teams to execute and manage workflow of projects, and provide exemplary customer service. Achievements: • Discovered and recovered over $300,000 worth of outstanding POs from agency clients.• Identified a need for additional training and implemented a plan for cross-departmental training. • Multiple recipient of the Customer Service Excellence Award.Promoted from Senior Customer Advocate/Agency Team Lead in Aug. 2010 and promoted from Member Service Representative in June 2009. Multiple recipient of the Customer Service Excellence Award.

Telecommute

Traveled to colleges throughout the US, assisting collegiate women with their budgeting, time management, event planning, marketing, and organizational management. Selected as 1 of 7 out of 4,000 graduating women to serve for one year. Alpha Delta Pi Foundation Graduate Scholarship Recipient.

Ba, Business And Organizational Comm.

Activities and Societies: Event Programming Organizations, WZIP-FM/ZTV Promotions, Alpha Delta Pi, Event Planning Internships

Education record

Creative Nonfiction