Jodi Collins Email & Phone Number

Washington Dc-Baltimore Area

Leadership/Development - Maintaining company standards and process in resolving post settlement payment issues - Establish connections, and build relationships with staff - Communicating to staff individual actions contribute to the company’s mission - Recognizing and rewarding staff accomplishments - Collaborate with other department managers regarding overlapping/interconnected processes - Initiate process improvements, standard operating procedures or identify system issues and follow through the remediation processPlanning/Training - Setting goals to challenge staff - Develop and inspire staff through encouragement and coaching, and through positivity, vision, and confidence Monitoring - Holding staff members accountable through corrective action for not meeting expected performance standards and/or department expectations - Review, track, and approve timecards for staff- Set goals and bonuses Communication - Communicating changes/information that impacts agent responsibilities - Providing context and rationale for changes - Hold monthly one-on-one meetings and yearly reviews with staff to coach and ensure expectations are set and met and create appropriate professional objectives for staff. - Assist staff with escalations, requests, and emails

As a member of the Leadership team, works directly with Payments Manager as the liaison for the Payments Specialists and the Payments Managers. Responsible for assisting Specialists to ensure the day-to-day operations and workflow are not interrupted. Provides individual and team feedback for developmental needs and reporting any issues or trends found that bottleneck daily operations. Acts as manager on a daily basis, for team coverage as needed. Provides best in class services to the organization by working on behalf of our clients’ regarding settlement of their unsecured debts. Expertly working with our clients’ creditors, payment processor and intercompany departments to provide resolution to client payment issues.

Maryland

• Excellent relationship-building and customer service skills• Consistently making over 120 outbound calls per day• Find personal debt management solutions for clients, client retention and growth• Excellent verbal and written communications skills (including grammar and spelling) including accurate keyboarding skills and ability to construct clear, concise, professional, and informative email communications• Strong critical thinking, problem-solving and analytical skills• Independent decision-making ability• Working knowledge of internet, word processing and e-mail software

Baltimore, Maryland Area

Advertising consultant with local accounts, specializing in Social Media, SEO, SEM, and print advertising.Connecting buyers and sellers to improve return on investment for your clients. I enjoy getting to know my clients to find the program that will bring ideal business their way.

• Researched/compiled marketing and demographic data using internet• Presented advertising proposals, Promoted brand awareness consistency• Recommended advertising plan according to budget, Worked to maximize position/minimize cost• Promoted internet, print media and direct mail• Created documentation for advertising accounts, reported market information to clients, updated/reviewed contracts and invoices via email.• Trained staff via MS PowerPoint presentation on art creation, sales promotions and job responsibilities• Scheduled Appointments/Travel Arrangements for executives and sales team• Used Outlook/ACT to maintain/Synchronize network data for contacts, task lists, email and calendar • Trained associates on workflow instructions, usage of customized client website• Utilized PC to developed screen shots/slides, created ads for yellow pages and viewed/transferred large graphic content via internet and FTP.

Worked with America's 3rd largest publisher of telephone directories. • Completed entry of client account data/analysis of order history and advertising coverage using PC • Created documentation, tracked client changes, updated/corrected errors • Created MS PowerPoint projects for leadership team building and used in meetings• Call Center and traditional office, inbound/outbound• Analyzed incoming requests rapidly • Maintained calm, positive, upbeat attitude during difficult situations• Telephone headset, standard handset and multi-line phones

Certification, Certified Internet Webmaster Foundations/Developer

• Networking, Internet, Web Development, Networking Security Fundamentals, Securing and Troubleshooting Networks • Internet Client.

Education record