Jodi Collins Email & Phone Number

Washington DC-Baltimore Area

Leadership/Development - Maintaining company standards and process in resolving post settlement payment issues - Establish connections, and build relationships with staff - Communicating to staff individual actions contribute to the company’s mission - Recognizing and rewarding staff accomplishments - Collaborate with other department managers regarding.

As a member of the Leadership team, works directly with Payments Manager as the liaison for the Payments Specialists and the Payments Managers. Responsible for assisting Specialists to ensure the day-to-day operations and workflow are not interrupted. Provides individual and team feedback for developmental needs and reporting any issues or trends found.

Maryland

• Excellent relationship-building and customer service skills
• Consistently making over 120 outbound calls per day
• Find personal debt management solutions for clients, client retention and growth
• Excellent verbal and written communications skills (including grammar and spelling) including accurate keyboarding skills and ability to construct clear, concise, professional, and informative email communications
• Strong critical thinking, problem-solving and analytical skills
• Independent decision-making ability

Baltimore, Maryland Area

Advertising consultant with local accounts, specializing in Social Media, SEO, SEM, and print advertising.Connecting buyers and sellers to improve return on investment for your clients. I enjoy getting to know my clients to find the program that will bring ideal business their way.

• Researched/compiled marketing and demographic data using internet
• Presented advertising proposals, Promoted brand awareness consistency
• Recommended advertising plan according to budget, Worked to maximize position/minimize cost
• Promoted internet, print media and direct mail
• Created documentation for advertising accounts, reported market information to clients, updated/reviewed contracts and invoices via email.
• Trained staff via MS PowerPoint presentation on art creation, sales promotions and job responsibilities

• Worked with America's 3rd largest publisher of telephone directories.
• Completed entry of client account data/analysis of order history and advertising coverage using PC
• Created documentation, tracked client changes, updated/corrected errors
• Created MS PowerPoint projects for leadership team building and used in meetings
• Call Center and traditional office, inbound/outbound
• Analyzed incoming requests rapidly

Certification, Certified Internet Webmaster Foundations/Developer

• Networking, Internet, Web Development, Networking Security Fundamentals, Securing and Troubleshooting Networks • Internet Client.

Education record