My role included managing a small team of administrators in our office, as well as leading the team across our 4 manned Secondary Schools. This included supporting lone working staff and ensuring they felt safe.I was responsible for maximising revenue from community leisure bookings out with School hours, ensuring the smooth operation of the booking system for all venues and managing the administration and cash collection for bookings at all 8 West Lothian Leisure Secondary Schools. Providing the highest standard of customer service and resolving customer complaints.I led all Schools invoicing, which initially included setting up accounts and monthly invoice runs. I answered all invoice or standard account queries and manage all bad debt. I assisted Clubs to transfer to pay for bookings by Direct Debit (DD) method.I was responsible for Health and Safety at these venues and assisting Clubs with their Risk Assessments.I also overseen the block bookings for Clubs for all Xcite venues.I provided training for staff onsite at venues, also at Armadale Academy and Low Port when they transferred over to West Lothian Leisure.I provided a drop in meet and greet facility for clubs with booking or invoicing queries. Responsible for all supervisor duties involved with managing staff including holidays, rotas and wages. I was responsible for updating various social media platforms.

At Low Port Outdoor Education Centre