Jodie Du Plooy Email & Phone Number

Crieff, Gb

Perthshire ● Scottish Borders ● Glencoe ● Scotland ● United Kingdom

Having studied International Hotel Management and undergone extensive industry placements I have been equipped with the knowledge and experience to succeed within the hospitality industry. Currently, I am responsible for a sales team that handles all pre-stay enquiries for multiple properties. In my role my priorities lie with both my team and our guests; not only ensuring that our team is nurtured and supported within their roles but also managing a smooth effective sales process that guarantees we deliver excellent customer service to every guest, every time. My role is to support the Sales Manager in promoting the department, ensuring it operates efficiently, that revenue is optimised, the team are supported and nurtured and that the business grows, all in order to guarantee that Crieff Hydro Family of Hotels are seen as a great place to work, great place to stay and a great business to invest in. In my role I have played an integral part in developing our team helping to create and implement a new skill banding matrix, which has provided our team with more career development opportunities and aided in our efforts to recruit and retain staff. I also worked alongside our marketing department to compile and create a FAQs segment for every area across all our hotels, my extensive project work has been used to add a FAQ section to each of our websites to aid guests in their journey on our website.✉ Jodie.duPlooy@crieffhydro.com

Crieff

Crieff

Adelaide, Australia

Demonstrated Skills • Part of the pre-opening team, unpacking equipment, setting up both guest rooms & front office • Full-Time Night Manager’s cover - representing the hotel management on overnight shifts• Acting in accordance with all security & emergency procedures• Ensuring the hotel was secure through floor walks and locking all entry points at 23:00• Functioning as a Guest Service Agent, responding to guest needs, special requests and complaints • Completing Night Audit duties• Auditing the Hotel’s revenue/guest accounts & reconciliation of card payments• Recording data, preparing daily reports and rolling the property management system (Opera)

Scotland, United Kingdom

Whitsunday Islands, Australia

Demonstrated Skills• Providing affable customer service in accord with company quality & policies• Greeting, seating & checking on customers throughout their time at the restaurant• Memorising and describing the daily special additions to customers• Answering questions related to the specialties available at the restaurant• Upselling menu items in line with chef's daily briefing in order to increase daily revenue• Basic bar work with soft drinks, spirit bases and wines• Processing cash, eftpos & gift voucher transactions• Setting up and packing down the restaurant• Excellent skills in maintaining cleanliness and personal hygiene standards

Adelaide, Australia

Master Of International Hotel Management, International Hotel Management & Business, Dux

Activities and Societies: President of the Student Representative Council Sucessfully graduated in September 2020 with a Master.

Bachelor Of International Hotel Management (Swiss Hotel Association), Hospitality Administration/Management, Academic Merit

Bachelor Of Business (Hospitality Management), Hospitality Administration/Management, Academic Merit

Activities and Societies: Student Representative Council Member (2014 & 2017)

Ieb Matric Certifcate, High School/Secondary Certificate Programs, 12

Activities and Societies: Community Engagement - Interact Board Member for school outreach program Rowing Club Cycling Club Involved.