With over thirteen years of experience in cloud service delivery and account management, I am a dynamic and strategic executive who leads global customer-facing teams and drives major initiatives in the SaaS customer engagement and team leadership. I have a proven track record of orchestrating complex projects, leading high-performing teams, driving sales, and delivering exceptional client service for Ellucian, a leading provider of software and services for higher education institutions.I leverage my expertise in SaaS, client success, project management, and data analysis to empower teams to deliver high-quality cloud services that enable our customers to leverage new products and functionality, reduce technical debt, and increase scalability and profitability. I am also a certified trainer in Crucial Conversations, a skill that helps me to build trust and influence partnerships with internal and external stakeholders. I have achieved remarkable results, such as driving upwards of $300K cost-savings by partnering with customers to adopt AWS modernization standards and upholding a 98% retention rate through effective engagement. I am passionate about enhancing service delivery standards and the customer experience through research, process optimization, customer advocacy, and collaborative partnership.