Major AccomplishmentsEstablished a Litigation and Insurance Department; Developed a management system for all litigation matters, a management system for all complaints filed against Pure with the BBB, Regulatory Offices for all of Canada and US; Revamped all insurance policies; Developed a role as a point of contact for media and damage control; Developed a liaison role between the Corporate Office,management and staff in dealing with potential litigation; Developed a litigation/insurance reporting system; Developed releases, consent forms, authorizations, policies and protocols; Developed a liaison role between defence attorneys and the corporation; Developed a role that allowed me to attend hearings on employment and Small Claims Court matters; Developed a system in responding to customer disputes with the financing/credit companies; reduced fraud by taking over the refund requests and developing a refund process; High success rate at Trial, Labour Board Hearings etc.