Jody Jacobs Email & Phone Number

Fort Lauderdale, FL, US

3301 Quantum Blvd, Boynton Beach FL 33426

• Contribute to and maintain procedures for Quality improvements as needed; act as a liaison to internal departments
• Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Access Center in accordance with established NYU.
• Support the internal Quality monitoring process; provide for ongoing program evaluation
• Follow well-documented guidelines: Specific criteria for evaluation stated as behaviors Frequency of observations - timing of feedback Standards and expectations Clear evaluation methodology
• Employ Quality systems to assess agent performance based on a standardized set of criteria
• During all interactions, display characteristics of inquiry, empathy, courtesy, and respect.

Boynton Beach, Florida

• Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patientinformation, answer patient questions, verify insurance, perform specific scheduling functions, etc.
• Complete call processing efficiently, remain aware of call volumes, and proactively keep up to date on all communications.
• Respond to multi-channel inquiries from patients, employees, physicians and third party callers regarding appointments,referrals, pharmaceutical requests, provider messages, and services within the Access Center in.
• Provide an excellent caring experience to NYU FGP patients, customers and providers.

Fort Lauderdale, Fl West Palm Beach, FL

-Collaborate and communicate directly with patient, family and other healthcare professionals (when necessary) to resolve care issues, insurance issues and monitor in-home issues.-Nutritional Coaching and Meal Planning.-Medication Management and Reconciliation.-Home Management, Fall Prevention and Home Safety Awareness.-Accompany client to Doctors.

Fort Lauderdale, Fl West Palm Beach, FL

• Review audit standards for therapy documentation to adhere to Medicare and Insurance guidelines.
• Detailed oriented while reviewing client information, care plan and therapist documentation for compliance and reimbursementwhile keeping rejections and denials to a minimum while auditing medical records.
• Coached and trained other clinicians improving documentation, time efficiency as well as suggested innovative treatmentmethods and evidence based approaches to increase the patients success rate and meet their goals.
• Collaborated with colleagues by sharing resources, best practices, and by engaging others in problem solving and solutionoriented activities to increase patient performance and staff productivity.
• Coordinated the staffing of therapists to patients to promote the delivery of home health services while monitoring satisfaction ofservices delivered while maintaining HIPPA guidelines.
• Following the Occupational Therapists plan of care for treatment, reassessment, and discharge planning of assigned patients inthe private home care setting, ILF, ALF and memory settings.

Plantation, FL

-Responsible for treatment, reassessment and discharge planning of assigned patients under the supervision of an OTR.-Provided occupational therapy services to various conditions including upper and lower orthopedic injuries, joint replacements, cardiac recovery, stroke and neurological recovery, chronic disease management, pulmonary issues and oncology..

Associate Of Science, Occupational Therapy/Therapist

Associate'S Degree, Liberal Arts