Jody Witt Email and Phone Number

Generated, mailed and monitored invoices.Corporate level - AR functions for all divisions (4 companies) of Kelco Ind.Performed various accounts receivable functions handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.Evaluated open accounts to look for past-due balances and pursue collection strategies.Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.Prepared and maintained customers' monthly reconciliation schedules.Interfaced with customers to bring accounts current with suitable repayment plans.Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.Improved billing and month-end reporting processes.Oversaw disputes resolution and reconciliation for client accounts.

Documented conversations with customers to track requests, problems and solutions.Upheld strict quality control policies and procedures during customer interactions.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.Resolved inquiries to consistently meet performance benchmarks.Reduced process gaps while training new hires on products, software, operational best practices and store protocols.

Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.Prepared lease paperwork and obtained signatures and first payments from new residents.Processed monthly resident rent paymentsManaged delinquent accounts (note: added to tie in AR skills needs to be reworded and revised)