Jody Evans Email & Phone Number

Pensacola, Fl, Us

Aliso Viejo, Ca, Us

• Led the development for a B2B SaaS product to enable cloud-based endpoint management, which averaged 60% growth YoY over the past 3 years• Set the direction for the total customer experience by driving product releases from concept to delivery• Defined product requirements, features, and roadmaps through customer usage and market analysis• Conducted user interviews and met with standard Customer Advisory Board members for introspective feedback and critiques• Managed cross-functional team and stakeholder communication, ensuring the continuation of product focus and mission• Defined and implemented pricing tiers for core and add-on products• Acted as major approver for sales discounts over recommended thresholds, working with salesforce to find balances between company margin and acceptable price points• Evangelized product through company webcasts, industry interviews, blogs, and market analyst reviews

Palo Alto, Ca, Us

• Manage content development for various eLearning and ILT courses.• Define and direct project goals, objectives, milestones and risks.• Provide reports to management on project status and timelines.• Organize and plan kickoff meetings for all new projects; create and manage project plans; coordinate project deliverables and ensure projects stay on track. • Coordinate with various teams to support and launch new courses upon development completion.

Pensacola, Florida, Us

Using Instructional Design methodologies, such as ADDIE, to work on training projects for DoD clients, I work closely with government SMEs to develop approved learning objectives and implement courseware design.

Round Rock, Texas, Us

Designed, developed and curated career development learning content for Systems and Information Management (SIM) group. Provided oversight and coordination for all new hire/onboarding training events and activities. Interacted with appropriate audiences to develop specifications for course content. - Achieved greater job retention by rebuilding and updating the Job Description Library. - Lowered procedural infractions by redefining and updating the Global Policy and Procedure Guide. - Improved course content quality by developing specifications with frequent stakeholder interaction.

Round Rock, Texas, Us

Managed team of content developers and trainers with a focus on product knowledge curriculum, technical assessments, internal certification programs and internal/external continuing education programs. Coordinated between many internal groups to ensure learning content was available inline with product release schedules.- Managed the development and curating of content for internal eLearning library, consisting of basic, intermediate and advanced courses.- Achieved 100% on-time delivery for content connected to product release schedules, as well as developed a program for delivering phased course materials for further enablement.- Created internal continuing education program for Support Technicians to maintain product proficiency.- Designed improvements for and provided oversight on external continuing education program for customers.- Represented key customer challenges and needs to product management and development teams. Acted as liaison between appropriate parties in order to drive product release learning content.- Provided strategy and oversight for the planning, development and implementation of repeatable remote classrooms for employees and customers.

Round Rock, Texas, Us

Managed programs that provided readiness for global Support and Services groups through close working relationships with Technical Support teams, Product Managers, Development staff, and Marketing to ensure successful release of product offerings. Coordinated training readiness for global Support staff so that they would be prepared to provide quality support to customers.- Guaranteed successful product lifecycle process by coordinating across various groups using a phase gate approach, which ensured executive visibility, enabled a governance process for all groups, and confirmed 100% readiness for all involved product releases.- Served on governance board to ensure product teams maintained proper readiness capabilities throughout their release processes.- Managed Release Management team in team lead capacity.- Played integral readiness role for a newly created mobile device management product.

Round Rock, Texas, Us

Responsible for program management and coordination, support and services readiness for new Dell KACE products and initiatives and Dell Software Group integration and collaboration activities.Represented key customer challenges and needs within KACE to product management and software development teams. Acted as liaison between appropriate parties in order to drive product release readiness.

Round Rock, Texas, Us

Designed and delivered technical training courses and provided best practice implementation information for internal and external KACE customers. Interacted with team members, partners, and customers to develop specifications for course content.- Designed, created and maintained internal eLearning library, which consisted of basic, intermediate and advanced courses.- Led worldwide development of trainee-facing and train-the-trainer materials.- Enhanced the capacity of internal personnel and partners by developing, reviewing and disseminating training curriculum and materials.- Designed and conducted global continuing education webinars for existing customers.

Round Rock, Texas, Us

Developed, reviewed and disseminated training curriculum, training materials, and best practice data to build the capacity of internal personnel.Provided partner enablement and knowledge transfer for partner engineers and trainers.Designed and conducts continuing education webinars for existing customers.Provided 3 daily sessions (on average) of initial product training for new customers.

Mountain View, Ca, Us

Provide initial product training and best practice information for new customers.Provide partner enablement and knowledge transfer for partner engineers and trainers.Design and conduct continuing education webinars for existing customers.

LANDesk ConsultantTechnical Trainer for KACE KBOX products.

Deployment Engineer for Microsoft, LANDesk, KACE, Cherwell and Managed Planet products

Treasure Island, Fl, Us

Deployment Engineer for LANDesk, Altiris, and ATTACC software products.

Customer service representative, providing technical support for financial services personnel and brokers.

Randolph Afb, Tx, Us