Jody Krivohlavek Email & Phone Number

Burlingame, California, United States

Burlingame, Ca

Spa Master Technician: Expert in Covana, Sundance, Jacuzzi, Nordic, Bullfrog, Dream Maker, Hydropool and Thermospa brands. In ground units as well as stand alone tubs. All aspects of tub analysis and repair. Water quality issues, settings, plumbing restrictions and leaks, heaters, pumps, sensors, Ozone and Clear Ray (UV Sanitizing) systems, LED lighting and control systems. Up to date on latest Jacuzzi and Sundance 2018 model control systems, including flash updates of firmware, WiFi/Stereo setup and trouble shooting.

A web-based financial services company with 30 employees specialized in providing credit-related services (credit cards, loans, etc.) from businesses to consumers• Managed the information systems and network services of a 30-user Windows environment network as well as physical security and access controls• Provided desktop and laptop system support to all users, both local and remote• Drafted compliance documentation for IT systems• Performed all hardware installs throughout the office as well as the server room and data center • Identified appropriate contractors, solicited bids and supervised the implementation and installation of the company’s physical security and access control and video surveillance systems• Installed and administered Avaya IP telephony system• Integrated and managed a Zimbra mail server with Outlook• Created and implemented various company security and compliance policies

The 511 Traffic Information System providing automated voice response for traffic information over standard telephones to the greater San Francisco Bay Area • Worked in a contract capacity to the 511 traffic information system managing the IT and network services of a 10-user Windows environment network as well as custom software application testing for the 511 system• Tested software and database changes prior to implementation in the live system• Troubleshot custom software and hardware on operator workstations and TravInfo (Traffic Information System) servers • Managed software and hardware deployment in a high availability windows environment including MS-SQL database management duties• Collaborated on the Data center build out in San Diego for 511system migration• Created custom Windows Vista image for new operator workstation deployment• Provided desktop and custom software support for operators of the 511 systems

A 200-employee division of Sprint specialized in providing telecommunications network testing and support to the nationwide long distance division • Designed and executed detailed testing of telecom hardware and software in the Sprint Long Distance Labs as well as providing extensive 3rd-tier support for network Field Operations• Created test cases and test suites, tested various telecom systems and subsystems (specializing in Echo Cancellers, Nuera VoIP switching systems and DMS family of switching systems)• Worked with a 7-person team to design a resource management system for testing automation of telecom switching equipment and devices, for which a patent was applied• Protected tens of millions of dollars in site equipment through actions during a severe storm power outage with minimal impact to projects in progress• Supported a team of 10 engineers with PC hardware and software

(contracted thru Kelly Services)• Originally hired in a contract capacity responsible for managing 20 various workstations along with creating new and documenting existing telecom specific test cases• Troubleshot network conflicts between workstations and telephony equipment• Developed a Visual FoxPro application for tracking trouble tickets

Cirtificate In Computer Programming, Computer Programming

High School Diploma