Jody Thompson Email & Phone Number

Byron Bay, New South Wales, Australia

Poole, England, United Kingdom

Operational management: menus, ordering, stock control and rotasMarketing strategy development, increasing revenue by 20%Kept profit margins consistently over 70%Launched Deliveroo partnership, increasing revenue by 10%Recruitment & onboarding of 10 new plus 30 existing staffResDiary implementation, streamlined bookings & increased salesPayroll processing and distribution for over 30 employeesOnline reviews moderation across multiple platformsIntroduced Magic Stamp, digital guest loyalty programInitiated Flow Hospitality Training for all staff: Health & Safety, FoodSafety, First Aid, Allergens, Diversity & Inclusion, COSHH and Licensing

London, United Kingdom

EA support to the MD & Operations DirectorDigital marketing: Website copy, content & campaign updates;EDM campaigns to 10K database, using CRM system AtreemoShopify e-commerce site creation; e-commerce social campaignsMonthly Payroll/Expense Management & HR Admin (Fourth Hospitality)Health & Safety staff training, compliance & certification managementAnnual company budget forecast updates in line with new targetsLicensing compliance & renewal management with legal teamEvent management & logistics for internal events, including travel & accommodationProduced Gender pay gap reports for the Office for National StatisticsManagement of site requests on ProNett (Property Maintenance)Updating Stocklink: EPOS overview, POS monitoring & Stock management

London, United Kingdom

Managed client payments using Sage Accounting softwareInvoices, purchase orders, expense reports, monthly balance sheet accounting reportsReconciled supplier statements and managed payment discrepanciesFiled monthly VAT tax returns in compliance with strict standards

Ascot, United Kingtom

Management of 5 Corporate Hospitality facilities within the Royal Enclosure for 4 consecutive years,offering high-end exclusive hospitality packagesResponsible for daily operations and ensuring consistent delivery of impeccable customer service forover 200 high-value clients over a 6 day eventImplemented data capture systems, evaluated & improved customer experiences

London, Greater London, United Kingdom

Daily club operations and event management for over 2000 international membersRecruited, trained and supervised team of 25 staff including membership, events and FOHEstablished Blacks' status as a sought-after London event venue, interview & photoshoot locationIncreased annual event turnover from 5K to 30KCredits include Vogue, Harper's Bazaar, The Face, i-D, Porter Magazine, The Guardian, Martine Rose,Frieze Art Fair, The Photographer’s Gallery, Southard Reid Gallery, the London Book Fair, AncestralWines and Tom Parker-BowlesImplemented membership database (Enterprise MRM), increased membership revenue by 20% annuallyActivated membership campaigns with theatres (The Donmar, Almeida, Soho Theatre, Sadlers Wells)resulting in increased membership uptake, bar/restaurants profits, and cementing the Club's appealwithin a critical creative customer basePayroll processing, supplier payments and credit controlProduced monthly Profit and Loss Accounts for Managing Directors and shareholders

London, Greater London, United Kingdom

Developed, designed, produced and managed international corporate events for 10 yearsEvents included 2000 delegate conferences to executive management meetings, hospitality events &250 guest gala dinnersEvents coordinated and held in the UK, Europe, Latin America, USA and AustraliaOn-site management and logistics. maintaining high company profile at key annual industry eventsSupporting senior management and sales team to build & maintain essential industry relationships

Bachelor Of Arts (B.A.), Spanish

Cert Iv Marketing And Communications, Marketing

Education record