Joe Carbone Email & Phone Number

Denver, Co, Us

• Process and analyze shapefile data from electric cooperative for telecommunication deployment and financial modeling • Support our member facing team members by creating and managing mapping tools and other data driven presentations • Educate and support our members as they pursue broadband deployment and investigate the financial impact of a broadband project. • Proper communication for member data acquisition • Proper file management leveraging Microsoft Teams • Workflow tracking and updates based on assigned task • The ability to multitask in fast pace environment • Can communicate complex ideas so that others may understand them • Educate clients on our methodology and process • Properly load data into financial model • Understand the functionality of the financial model and can effectively communicate with internal and external members.

Mechanicsburg, Pa

• Support field technicians in a variety of retail applications• Remote into systems and make changes, help technicians troubleshoot network issues, triage break fix tickets to ensure proper parts arrive on site ahead of technician• Assist with general troubleshooting, installation and repair of Point of Sale (POS) systems, electronic payment systems and other support desk functions• Skill sets include PC maintenance and system configuration, Windows, Cabling, Networks, Servers, Printers, Routers and POS terminals

York, Pennsylvania

• Primary technical resource for the sales team for all wireless opportunities• Stayed up to date on new 802.11 IEEE wireless technologies and attended trade shows• Created and proposed pricing, Bill of Material, and Statement of Work to customers• Assist on network installations as needed• Responsible for wireless site surveys, spectrum analysis, engineering, and design for small and large scale Wi-Fi deployments in MDUs, Offices, Warehouses, Venues• Utilize AirMagnet to perform pre and post-install heatmap surveys• Responsible for procurement and staging of job materials

York, Pennsylvania

• Provided network support, monitoring, and troubleshooting to end users for Comcast Xfinity Wi-Fi networks at MDUs and Venues across the continental U.S.• Identified, troubleshooted and resolved wireless network issues efficiently and effectively• Provided 24/7/365 technical support to external customers via phone and email• Collaborated with vendors to resolve break/fix issues and restore service to network • Developed, documented, and maintained SOP for ticket creation and troubleshooting for wireless networks as this was a new contract that I was hired on for as a college intern

York, Pennsylvania

• Specialist in end user connectivity, connecting personal and college-owned devices to the campus network for students, faculty, and staff• Received and responded to incoming calls, emails, and chat for campus IT issues• Installed wireless access points and terminated CAT 5e connectors/jacks• Documented and ticketed all issues, always expressing a high attention to detail

Phillipsburg, Nj

• Assisted customers in selecting and recommending trees, shrubs, and nursery stock.• Managed storefront, processed payments, and maintained inventory (watering, fertilizing).• Picked up and delivered inventory from farms to garden center and to customers.• Worked with crew on landscape and hardscape installations, would assist on estimates.• Operated front-end loader, skid steer, and dump trucks.• Created and maintained website.