Joe Carbone Email & Phone Number

Denver, CO, US

• Process and analyze shapefile data from electric cooperative for telecommunication deployment and financial modeling
• Support our member facing team members by creating and managing mapping tools and other data driven presentations
• Educate and support our members as they pursue broadband deployment and investigate the financial impact of a broadband project.
• Proper communication for member data acquisition
• Proper file management leveraging Microsoft Teams
• Workflow tracking and updates based on assigned task

Mechanicsburg, PA

• Support field technicians in a variety of retail applications
• Remote into systems and make changes, help technicians troubleshoot network issues, triage break fix tickets to ensure proper parts arrive on site ahead of technician
• Assist with general troubleshooting, installation and repair of Point of Sale (POS) systems, electronic payment systems and other support desk functions
• Skill sets include PC maintenance and system configuration, Windows, Cabling, Networks, Servers, Printers, Routers and POS terminals

York, Pennsylvania

• Primary technical resource for the sales team for all wireless opportunities
• Stayed up to date on new 802.11 IEEE wireless technologies and attended trade shows
• Created and proposed pricing, Bill of Material, and Statement of Work to customers
• Assist on network installations as needed
• Responsible for wireless site surveys, spectrum analysis, engineering, and design for small and large scale Wi-Fi deployments in MDUs, Offices, Warehouses, Venues
• Utilize AirMagnet to perform pre and post-install heatmap surveys

York, Pennsylvania

• Provided network support, monitoring, and troubleshooting to end users for Comcast Xfinity Wi-Fi networks at MDUs and Venues across the continental U.S.
• Identified, troubleshooted and resolved wireless network issues efficiently and effectively
• Provided 24/7/365 technical support to external customers via phone and email
• Collaborated with vendors to resolve break/fix issues and restore service to network
• Developed, documented, and maintained SOP for ticket creation and troubleshooting for wireless networks as this was a new contract that I was hired on for as a college intern

York, Pennsylvania

• Specialist in end user connectivity, connecting personal and college-owned devices to the campus network for students, faculty, and staff
• Received and responded to incoming calls, emails, and chat for campus IT issues
• Installed wireless access points and terminated CAT 5e connectors/jacks
• Documented and ticketed all issues, always expressing a high attention to detail

Phillipsburg, NJ

• Assisted customers in selecting and recommending trees, shrubs, and nursery stock.
• Managed storefront, processed payments, and maintained inventory (watering, fertilizing).
• Picked up and delivered inventory from farms to garden center and to customers.
• Worked with crew on landscape and hardscape installations, would assist on estimates.
• Operated front-end loader, skid steer, and dump trucks.
• Created and maintained website.