Joe Sutton Email & Phone Number

Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh City, Scotland, United Kingdom

Brought on at People’s Energy as a contact centre agent I quickly adapted to the role, utilizing prior catering experience to deliver the same consistently high level of service. Following my 6-month probation I was offered a secondment as a Resolutions Specialist, among my responsibilities were handling complaints addressed to members of the senior leadership team and aiding vulnerable members. People’s Energy is a not-for-profit social enterprise Energy Company, their mission is to fight fuel poverty in the UK and provide a “human-to-human” service.

Edinburgh, United Kingdom

• Demonstrating exceptional interpersonal skills in handling clients• Extremely high levels of service delivery• Maintaining composure in high-pressure environment working to catering deadlines • Presenting and guiding guests through menu selections and wine pairings• Specialized in creating memorable experiences at weddings, private events and special functions• Training and assisting less experienced staff to prevent drops in standards of service• Experience accommodating needs of disabled guests ensuring access and appropriate support available• Experience of memorising and delivering welcome tours to employees in office induction setting• Utilizing organizational skills to ensure events are run smoothly • Clear and efficient written and verbal communication• Highest levels of personal presentation• Fully food safety and allergen trained

3 King'S Place, Edinburgh

Operating as a Bartender and Waiter at a Portobello beachfront restaurant. I have found a particular interest in cocktail making, learning to blend a range of flavour combinations within the restaurant cocktail menu.• Wine pairing and flavour description• Experience in direct-to-client F&B upselling• Mixology training; families of cocktails, mixing techniques, personalised balancing of flavours• Delivering table service in a fast paced, 40 cover setting