• Managed high profile commercial client relationships with personalized service, acting as single point of contact for servicing and issues, resulting in high client satisfaction• Managed new clients with all aspects of onboarding including account opening, cash management implementation, online banking training and ongoing maintenance/problem resolution• Managed existing clients while uncovering additional banking and cash management opportunities, resulting in referrals to new clients• Analyzed Account Analysis Statements and presented pro forma banking comparisons to prospects• Maintained strong relationships with internal departments ensuring client needs are prioritized

• Managed one of the largest deposit branches in network in highly visible mid-town Manhattan location - staff consisted of 4 tellers, 3 customer service reps, and 1 assistant manager • Managed staff to meet/exceed sales, service and operations goals via coaching and action planning• Analyzed cash flow management for business customers/prospects and offered appropriate solutions • Originated residential mortgages and consumer loans to meet/exceed goals• Identified cross sell opportunities using a needs-based consultative approach• Conducted financial education seminars to members of the local community• Selected by Executive Management to lead or participate in special projects

• Managed staff of 4 tellers, 3 customer service reps, and 1 assistant manager • Analyzed cash flow management for business customers/prospects and offered appropriate solutions • Managed all banking office functions and directed activities to promote banking office growth• Led daily morning huddles, evening recaps and weekly sales meetings with focus on sales goals• Hired, promoted and terminated staff as appropriate for branch allocations• Maintained high level of compliance and ethics for branch and employees• Attained exceptional level of customer service and achieved high Mystery Shop scores• Participated in community events with local organizations

• Originated and sold conforming and non-conforming residential mortgages• Presented mortgage programs on site to clients in face-to-face environment • Maintained strong relationships with customers during and after closing• Consulted and educated borrowers on best mortgage options for their situation • Trained and educated new loan officers on products and sales techniques

• Originated and sold non-conforming residential mortgages• Prospected new leads via mail campaigns and telemarketing strategies• Maintained strong relationships with customers during and after closing• Trained and educated new loan officers on products and sales techniques