• Maintain relationships with clients to ensure their satisfaction with our Access Control Systems • Manage projects for clients to facilitate the growth, implementation, and training on our system• Conduct product demos on new products and technology for groups of 100+• Work closely with government agencies to help secure their facilities, people, and information• Support client system administrators and users to learn our software effectively

• Manage a team of 10 direct reports who staff and inspect 30k+ hours of weekly security service equating to approximately $30 million in annual revenue• Consistently maintain an overtime metric of less than 1% on a weekly basis• Responsible for increasing my contribution margins YOY to increase profitability• Monitor P&L statements weekly to help maximize revenue• Maintain close contact with clients to ensure satisfaction and to provide consultative recommendations • Negotiate rate increases and contract deliverables with new and current clients

• Managed a team of 3 operations managers who staff and inspect over 12k weekly hours of security service• Negotiated and executed security contracts and renewals for a variety of vertical markets• Nurtured relationships with over 100 clients throughout NYC to ensure quality service • Increased gross profit YOY by 3.5% and lowered non billed OT to under 0.5%• Reviewed and approved weekly payroll for over 300 security officers• Implemented periodic training exercises to ensure officers were compliant with mandated training requirements

• Managed and staffed over 3,000 hours of security officers at numerous client locations across New Jersey• Executed client meetings to maintain positive relationships and ensure client satisfaction• Responsible for interviewing, hiring, and processing suitable security officer candidates• Spearheaded our ‘Security Stars’ training program to bring our branch into compliance • Conducted daily inspections of my sites and officers to ensure compliance and satisfaction