Joe Bergin Email & Phone Number

Dublin, County Dublin, Ireland

POD leader of group dedicated to automating tools and processes to streamline operations and reporting.Analyse customer experience and curate data to show dev team how to reduce customer DSAT by 35%.Conduct data driven investigations to resolve advertiser and publisher issues.Support, train and audit internal and external team members.Prepare documentation to support business process outsourcing for scale customers.

Dublin, County Dublin, Ireland

Protect the advertising network through data analysis, fraud investigations, policy compliance review and removing bad actors (invalid clicks, CPC Fraud, phishing/tech scam and account compromise). Prepare documentation (SOPs and TSG's) for team. Develop .Net applications to optimize workflows.

Dublin

Provide technical support to the largest Bing Ads platform users. Solve customer problems and facilitate aspirations around account management and delivery. Develop .Net applications to optimize workflows.

Manage a team of global vendors, associated workload, assignments and coordinate all team activities to deliver projects to schedule. Monitor and manage team productivity, quality and provide project support to in-market vendors. QA of work and analysis. Leveraging and implementing tools, techniques and knowledge share between tasks. Manage customer process and data quality issues. Develop .NET applications to enhance workflow like Roster DB, Profanities Search Tool, Bing Query Tool.Develop online surveys and applications using JavaScript and HTML in a proprietary environment (uHRS) for release to external vendors. Monitor regulatory changes in 5 countries that might affect ERP systems, clarify issues and escalate functional changes required.

Team Lead Software Engineer on contract in Microsoft Dynamics Content Localisation team. Preparing ERP products (NAV,AX,GP) for 44 markets. Testing and writing UA for large automation initiative within department.Interviewing, technical support, workload management and basic admin for 4 other team members.Preparing Business Contact Manager for Outlook 2010 (BCM) and MS Customer Relationship Management (CRM) for 44 markets.Bug investigation and fixing with build and dev team to resolve non en-US product issues. Preparing process and documenting for external vendors to handle cyclical tasks. On-boarding, training and managing people in remote (India) vendor engineering team.

Software Localisation Engineer. Working as part of a global team involved in localisation of software like SQL, Office, CRM, UA, videos and documentation for global markets.

Software Localisation Engineer. Working as part of a global team involved in localisation of software, testing, UA, videos and documentation for global markets.

Professional Diploma In Leadership And Management, Organizational Leadership, Merit

https://www.ucd.ie/professionalacademy/findyourcourse/professionaldiplomainleadershipmanagement/

Professional Diploma In Ethical Hacking, Computer Science, Distinction

https://www.ucd.ie/professionalacademy/findyourcourse/professional-diploma-ethical-hacking

Microsoft Professional Program Data Science Certificate, Data Science, A1

Analyse and Visualize Data, Communicate Insights, Apply Ethics and Law, Query Relations Data, Explore Data with Code (Python), Apply Maths.

Project Management Professional (Pmp), Project Management, Proficient

PMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers..

Diploma In Digital Marketing, Digital Marketing

Key concepts like Digital Marketing Strategy, Google AdWords, SEO, Online Video, Writing for Digital, e-Marketing, Lead Generation and Web.

Visual Basic Advanced Diploma, Computer Programming

Formal face to face classroom based one year night programme. Final project to develop 3-Tier online bookshop using ASP.NET, VB.NET and SQL.

Certificate In Frontline Management, 2008

Two year night course covering Management Fundamentals, Organisational Structure, Leadership Principles, Business Practise, Human.

Postgraduate Diploma In Software Localisation, Computer Software Engineering

Law And European Studies, Law, French, History

Activities and Societies: Debating, Public Speaking, Class Representative, Running

High School

http://www.ccr.ie/