Joseph Bodden Email & Phone Number

Greater San Diego Area

Manage direct contact with the users in a professional, courteous, and friendly manner and follow-up on their reported problems to ensure problem resolution and appropriate feedback.• Cultivate and maintain effective lines of communication with our customer community and the software engineering team.• Diagnose and resolve client issues that require in-depth knowledge of the functionality of the product.• Trace reported problems from one product to another, collaborating with our Engineering team where appropriate.• Collaborate with our Engineering team to propose, design, and develop solutions to meet technological needs of our users.• Proactively seek out and repair system inconsistencies as well as provide trouble-shooting assistance and solutions for production problems.• Provide the Engineering team patterns and steps to reproduce problems related to the applications.• Improve on connection points, business requirements and functional requirements, document use cases and workflows.• Create and maintain training and support documents as applicable• Successfully multi-task across multiple projects, platforms, and initiatives.

Pala, Ca

• Create automated reports using SQL Server Reporting Services (SSRS). • Produce ad-hoc reports using MS Excel and MSSQL. Identify errors and possible anomalies in the data using SQL. • Work directly with departments to provide end-result reports. • Work with IT Development Manager on analytical methods and practices. • Responsible for assisting in developing, coordinating and implementing all aspects and activities of the database in accordance with the mission and objectives of Pala Casino and established policies, procedures and controls. research, analysis and development of new systems for revenue growth throughout the casino/hotel environment. • Work with multiple departments to monitor and identify areas in which IT systems can be implemented to reduce labor costs, increase guest satisfaction, and increase revenue. Tests new systems for usability, quality, and completeness. • Work with the department to develop user manuals and training sessions for the new systems. • Researches computer systems and vendors for assistance in the purchasing of new hardware and software. Researches competitors’ usage of technology, as well as new technologies that may be of interest to the casino.• Microsoft SQL Server.• SQL Server Reporting Services (SSRS)

Jackson California

Review business process and company policies to help enhance workflow and develop a stronger companyWork with executive management to review job responsibilities and alter employee and departmental tasks based on company needsCollaborate with sales and operations teams to help find ways to create cost-effective business processes that will attract new customersDeliver a monthly report to management on industry trends and how to maximize those trends by altering company proceduresTrain and manage our team of Junior Analysts

SQL Administration / Support, Data Analysis, Marketing Data Mining, Skilled Microsoft Applications Specialist, Advance Technical Troubleshooting, Product Training, Software Installation / Implementation, Professional Communication, Superior Customer Service

Solid Understanding of Microsoft SQL Server 2008 R2/SQL Server 2012Profound knowledge of Microsoft SQL Server Analysis Services (SSAS) and Microsoft SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS).Hands on understanding of Microsoft SQL Database Administration (e.g. SQL Server Agent), Microsoft Active Directory and Microsoft Internet Information Services (IIS)Extensive experience with SQL/Server T-SQL, DTS/SSIS & Excel, Microsoft T-SQL proficiency, Microsoft Analysis Services (OLAP)Hands on understanding of data warehouse concepts and architecture, including Star Schemas, Cubes andT-Sql performance tuningAttention to detail & ability to work in a pressurized time sensitive environmentExperience running complex and high volume ETL processesExposure to MIS/data warehouse applicationsSound understanding of relational, object and dimensional databasesAbility to identify complex problems and reviewing related information to develop, evaluate options and decide on solutions

Greater Atlanta Area

Planning related to the tasks associated with business analysis and the software development life-cycle.Stakeholder Analysis to identify and communicate who will / what will be impacted by the change or implementation to any Business Systems processes. Risk assessment using methods to identify risk, probability, impact and how to mitigate those risks.Facilitation skills for meeting management, and requirements workshop planning and management.Elicitation such as questioning techniques to gather information at the right level of detail and scope to represent all of the stakeholder’s needs, and the ability to ask questions that lead to an understanding of the business need rather than what they want.Manage Requirements to understand the requirements change process, and traceability.Communicating Requirements including the use of presentation skills and the ability to create a requirements project plan.Organizational Analysis to identify current capabilities and identify opportunities for improvement.Utilizing various modeling techniques such as process modeling, data modeling, system modeling.Interface analysis, the understanding of technology infrastructure and how it interconnects, including sharing data to achieve a business goal.Writing requirements using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, class or entity relationship diagrams.User experience, knowing how a user interface helps the user to successfully complete a task, also known as usability.

Managed the maintenance and repair all hardware / software for remote and local employees. Configured laptops / desktops to meet the individual employee's job function. Trained users for hardware / software functionality. Troubleshoot of cross-connected multi-platform network systems. Reviewed and managed all software licenses in compliance with vendors

Managed 200+ Tier I and Tier II support technicians. Provided Tier III support as well as customer compliment/complaint issues. Managed day-to-day operations Presented daily, weekly and monthly performance to management.Trained office staff and provided tools they required to reach expectations and achieve objectivesManaged client relations.Identified new methods for cutting operating costs while increasing services.Increased staff productivity and technical ability through effective training.

Duties performed by HM's include:assisting in prevention and treatment of disease and injuries;caring for sick and injured;administering immunization programs;rendering emergency medical treatment;instructing sailors and marines in first aid, self-aid, and personal hygiene procedures;transporting the sick and injured;conducting preliminary physical examinations;performing medical administrative, supply and accounting procedures;maintaining treatment records and reports;supervising shipboard and field environmental sanitation and preventive medicine programs;supervising air, water, food, and habitability standards;performing clinical laboratory tests and operating sophisticated laboratory equipment;taking and processing X-rays and operating X-ray equipment;filling prescriptions, maintaining pharmacy stock;serving as operating room technicians for general and specialized surgery;performing preventive maintenance and repairs on biomedical equipment.

Associate Of Science (As), Business Administration And Management, General

Activities and Societies: Grossmont High School Debate JudgeAssociates of Science IT Management Debate Team Leader United States Navy.

High School Diploma, Computer And Information Sciences And Support Services

Activities and Societies: Debate Team Football Choir Chess ClubTeam Leader of a Nationally Ranked Football team. Member of the Debate.

Bachelor Of Business It, Systems Management; It Systems Management

Associates Of Business Administration, Business Management