Joseph Bodden Email & Phone Number

Greater San Diego Area

• Manage direct contact with the users in a professional, courteous, and friendly manner and follow-up on their reported problems to ensure problem resolution and appropriate feedback.
• Cultivate and maintain effective lines of communication with our customer community and the software engineering team.
• Diagnose and resolve client issues that require in-depth knowledge of the functionality of the product.
• Trace reported problems from one product to another, collaborating with our Engineering team where appropriate.
• Collaborate with our Engineering team to propose, design, and develop solutions to meet technological needs of our users.
• Proactively seek out and repair system inconsistencies as well as provide trouble-shooting assistance and solutions for production problems.

Pala, CA

• Create automated reports using SQL Server Reporting Services (SSRS).
• Produce ad-hoc reports using MS Excel and MSSQL. Identify errors and possible anomalies in the data using SQL.
• Work directly with departments to provide end-result reports.
• Work with IT Development Manager on analytical methods and practices.
• Responsible for assisting in developing, coordinating and implementing all aspects and activities of the database in accordance with the mission and objectives of Pala Casino and established policies, procedures and.
• Work with multiple departments to monitor and identify areas in which IT systems can be implemented to reduce labor costs, increase guest satisfaction, and increase revenue. Tests new systems for usability, quality.

Jackson California

Review business process and company policies to help enhance workflow and develop a stronger companyWork with executive management to review job responsibilities and alter employee and departmental tasks based on company needsCollaborate with sales and operations teams to help find ways to create cost-effective business processes that will attract new.

SQL Administration / Support, Data Analysis, Marketing Data Mining, Skilled Microsoft Applications Specialist, Advance Technical Troubleshooting, Product Training, Software Installation / Implementation, Professional Communication, Superior Customer Service

Solid Understanding of Microsoft SQL Server 2008 R2/SQL Server 2012Profound knowledge of Microsoft SQL Server Analysis Services (SSAS) and Microsoft SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS).Hands on understanding of Microsoft SQL Database Administration (e.g. SQL Server Agent), Microsoft Active Directory and Microsoft.

Greater Atlanta Area

Planning related to the tasks associated with business analysis and the software development life-cycle.Stakeholder Analysis to identify and communicate who will / what will be impacted by the change or implementation to any Business Systems processes. Risk assessment using methods to identify risk, probability, impact and how to mitigate those.

Managed the maintenance and repair all hardware / software for remote and local employees. Configured laptops / desktops to meet the individual employee's job function. Trained users for hardware / software functionality. Troubleshoot of cross-connected multi-platform network systems. Reviewed and managed all software licenses in compliance with vendors

Managed 200+ Tier I and Tier II support technicians. Provided Tier III support as well as customer compliment/complaint issues. Managed day-to-day operations Presented daily, weekly and monthly performance to management.Trained office staff and provided tools they required to reach expectations and achieve objectivesManaged client relations.Identified new.

Duties performed by HM's include:assisting in prevention and treatment of disease and injuries;caring for sick and injured;administering immunization programs;rendering emergency medical treatment;instructing sailors and marines in first aid, self-aid, and personal hygiene procedures;transporting the sick and injured;conducting preliminary physical.

Associate Of Science (As), Business Administration And Management, General

Activities and Societies: Grossmont High School Debate JudgeAssociates of Science IT Management Debate Team Leader United States Navy.

High School Diploma, Computer And Information Sciences And Support Services

Activities and Societies: Debate Team Football Choir Chess ClubTeam Leader of a Nationally Ranked Football team. Member of the Debate.

Bachelor Of Business It, Systems Management; It Systems Management

Associates Of Business Administration, Business Management