Joe Bunch Email and Phone Number

• Established & managed national sales efforts of software as a subscription service (SaaS) communication platform designed for independent insurance agencies. Duties included B2B sales acquisition, client relationship management, customer retention & managed referral program. Conducted online demo presentations of software platform.

• Lead Southeast regional team to deliver customer interactions that drive loyalty in alignment with the Angelica customer experience strategy. Holds team accountable for adhering to the service vision, standards and values. Worked in corporate headquarters, remotely from home and traveled 25% of time nationally.• Proven ability to effectively interact with and collaborate with individuals at all levels and all locations. • Responsible for day-to-day leadership and coverage scheduling of customer care representatives in region. • Handles customer escalations from plant customer care representatives and the customer care call center when necessary. • Responsible for ensuring all regional open cases are updated daily. Managed / approved regional payroll in ADP, conducted performance evaluations, provided training via webinar, Skype & conference calls, provided weekly regional report to C-Level executives, managed Sales Force cases, scheduled/monitored phone queue coverage, managed employee schedules, conducted phone audits for quality assurance, conducted bi-weekly regional conference calls with my direct reports / subordinates. Responsible for recruitment, hiring, coaching/ training, discipline and termination of new hire candidates to tenured employees within my region.

Effectively managed AT&T account base of existing clients while simultaneously creating new business. I assessed customers’ needs, analyzed budgets and custom-tailored AT&T advertising solutions to fit the client’s specific needs. Provided advertising sales consultations, customer service, follow-up & client retention.