Joe Doolan Email & Phone Number

Melville, NY, US

Melville, New York, United States

Merrick, New York, United States

St Petersburg, Florida, United States

Investing in real estate, inclusive of purchasing and renovating income producing properties.

New York, New York, United States

U.S. Atlantic Coast

• Recognized by leadership through an expanded role, from leading 1 to leading 3 (out of 4), high-profile corporate initiatives. Focused on environmental, community, and health access programs while driving brand.
• Launched successful pilot program; highlighted TD’s social commitment focus. Drove disaster-relief program facilitating community and citizen recovery, from pre-disaster preparedness (e.g. hygiene kits) to long-term.
• Led major initiative to provide clean water to 14,000 people impacted by Hurricane Dorian; distributed water filters.
• Co-created thought leadership speaker series with NYC Parks to highlight numerous benefits of urban green spaces.

U.S. Atlantic Coast

• Spearheaded initiatives that improved quality of the environment, provided employee engagement opportunities, reinforced corporate and division position as a thought leader, and demonstrated a correlation to business.
• Raised customer satisfaction and loyalty score by 20%; implemented in-store environmental engagement programs.
• Increased Consumer Consideration by 17% during environment-related campaigns (Brand Tracker).
• Achieved top score in Employee Pulse Survey by a 10% margin for “TD’s support of environment” initiative.
• Implemented employee leadership award into employee recognition platform: “Environmental Leadership Award”.
• Expanded TD Bank’s partnerships into priority markets after successfully leading NYC environmental pilot program.

Greater New York City Area

• Drove sales/service objectives for 28 NYC branches. Identified bank support initiatives; promoted opportunities for business development. Served as a community leader. Influenced strategies improving account growth.
• Achieved TD “Wow Award” twice for top 1% in sales across TD Bank and overall performance, 2013, 2011.
• Recognized by direct reports through TD Pulse Employee Experience score of 4.41% v. 4.05%, NYC, 2014.
• Guided sales revenue of 100.4%, leading NYC market, ranking 7 of 77 in footprint, 2013.
• Ranked #1 in NYC for customer loyalty; drove lending activity to top spot in market to 9 of 77 in footprint, 2012.

NYC

• Drove business development to hit aggressive growth market targets. Provided exceptional in-store customer service throughout a multi-year, multi-company business integration.
• Generated $4M+ in unsolicited relationships resulting in achieving recognition as center of influence in community.
• Increased employee pulse scores by 5% due to creating a workplace action plan by collaborating across footprint.
• Paced NYC with highest sales revenue of 235%; 13 of 13 staff above 100%, 68th & Broadway branch, 2010.
• Led region with 88% customer service rating (Mystery Shop Rating), 62nd & Broadway branch, 2009.
• Awarded Rookie Manager of the Year. 76% deposit growth led NYC; spearheaded high-status grand opening, 2008.

NYC

• Directed engagement strategy for Membership Rewards Program in OPEN, the Small Business Network. Charged to drive the most profitable card member spend and redemption utilizing a $1.5M budget.
• Drove incremental year over year spend up 6% or $353M due to strategically redesigning engagement strategy.
• Improved ROI from $2.64/$1 to $257/$1 by effectively designing campaigns and segmenting card members.
• Increased transactions by 76% for partner, Travelocity after successfully launching MR as Payment, a travel feature.
• Accomplished cost savings of $6.3M; grew spend by 19% due to implementing spend incentive strategy.

Queens, NY

• Championed the integration of new products into the credit card acquisition channel; analyzed P&L, responder characteristics, and competitive activity to design strategies to maximize profitability for Citi Dividend &.
• Increased acquisition rate 32%; return on total assets 70% over projected 5-years by repositioning value proposition.
• Lowered cost per account by 35%; penetrated multiple emerging market segments-Citi Dividend Platinum Select Card.
• Improved prospect efficiency by 13%; program size by 55% to monthly mail volume of 14M after revamping strategy.

Brooklyn, NY

Managed $177M retail business, driving annual double-digit revenue, margin and growth.

Master Of Business Administration (Mba), Marketing

Bachelor'S Degree, Human Resource Management

Activities and Societies: Sigma Beta National Honor Society; Baseball