Joe Foder Email & Phone Number

-Work with internal stakeholders and identify potential vendor partners in order to meet business, financial and operational requirements. -Manage vendor issues to quickly and accurately resolve, and escalate to senior management, as needed.-Support vendor metrics reporting, as-needed service reviews and performance evaluation, including Key Performance Indicators (KPI) (i.e. scorecard, service levels, etc)-Liaise between LOB’s and vendors (coordinate user meetings, manage issues, coordinate onsite visits as necessary and initiate and manage projects).-Work with the legal team to ensure all necessary and required language is included in contracts.

Greater Philadelphia Area

Responsible for overall vendor management within Radian’s Claims Management Department. Cultivate vendor relationships, identify, evaluate and test potential vendors. Ensure that Radian is using the highest quality, most efficient and cost effective vendor. Successfully negotiate contracts so that they are aligned with the company’s strategic goals and objectives. Establish performance metrics along with monitoring the production and quality of each vendor.

Managed team of up to 21 associates; directly reported to Senior Vice President of Operations. Made and communicated sound business decisions to both internal and external customers. Recruited, hired, and retained top level professionals ensuring optimum staffing levels.Selected by SVP to oversee only private label production- Ditech.com and company’s most prestigious retention business - GM Family First.Developed, monitored, and coached associates to decrease total processing turn time to 10 days while achieving superior customer service results.Manager Post Closing – GMAC; Managed a team of 12 associates including auditors and delivery specialists.Oversaw timely delivery of notes to Investor Relations. Worked closely with internal and external title vendors to insure proper recording of security instruments.