Joe Grimm Email and Phone Number

At NVA Pet Resorts we ensure the well being of pets through providing compassionate care. We specialized in premium pet boarding and doggie daycare services. NVA is a community of professionals united by the love of animals and the people who love them.

• Led a district team consisting of 16 store locations, accounting for more than 33M in annual sales.• Promoted diversity and inclusion while fostering a respectful environment for customers and team members.• Maximized top tier customer service result of by constantly placing the customer first.• Fostered an engaging environment for high-performing teams through a balance of accountability and recognition.• Collaborated cross-functionally with corporate partners to ensure the delivery of company’s initiatives.• Analyzed business performance using key performance indicators to ensure goals were exceeded.• Demonstrated record of recruiting, training, and developing quality store teams.• Assessed team member performance to identify future bench strength and plan for development of high potentials.• Initiated SMART action plans to improve current and future business results.• Provided training and development for store teams in order to meet District, Division, and Company goals.• Ensured Covid’19 safety protocols were followed by customers and associates in stores.• Improved in-stock position below company goal of 300 by leading an intense focus on cycle counts.• Steered teams through new store openings and existing store remodeling.• Leveraged Neighbor Ready Reviews (audits) to provide actionable feedback to store leadership.• Championed the company within the community with regular participation in local events.• Guided team through crisis and change by adapting priorities to meet goals.

• Led a team consisting of 7 District Managers and 66 stores.• Responsible for driving revenue, KPI's, expense controls, product analysis, operational excellence, merchandising, communications, loss prevention, real estate, P&L responsibility.• Guided team through a complicated company-wide reorganization designed to reduce overhead expenses and improve profitability. Result: Turnover of key personnel was averted, positive store environments maintained, and significant P&L impact realized.• Fostered fun and engaging store environments that motivated teams to achieve maximized business results.• Instituted strategic goal setting, coupled with accountability, that produced improved results.• Planned and executed in-store events that drove incremental traffic and increased sales.• Improved visual merchandising and brand standards through leading hands-on training workshops.• Achieved top company online sales results through aggressively promoting the launch of a multi-channel selling platform. Team won a highly competitive company-wide contest.

• Led a team consisting of 24 store locations• Coached and developed teams in all aspects of the business including sales, business metrics, inventory accountabilities, visual merchandising, and exceptional customer service that drove brand loyalty.• Recognized for Top District Performance as a President Club Award Winner for three consecutive years in 2005, 2006, and 2007, • Consistently delivered top performance in the region for new Credit Card Account acquisition. Owned the region’s traveling trophy for 12 of 18 quarters.• Awarded the coveted “Hawk Trophy” for the optimal utilization of new traffic counter technology. Customer conversion metrics were reviewed through a root cause analysis. Schedules were revised according to traffic and not just sales. Team members were coached on how to better follow up with customers who were leaving without making a purchase. Conversion rates improved significantly over benchmark improving top line sales.

• Responsible for store operations, business metrics, and financial goals of all soft-line departments within a Kmart Store. The Fashion's Manager position was in a fast-paced environment and challenging. Was quickly promoted through the ranks. Managed locations in Pennsylvania, Vermont, and Connecticut. Gained valuable skills and experience which provided for a smooth transition into multi-unit District Manager position.