Technical Account Manager
Current
Dec 2023 - Present
AeroLeads people directory · profile
Joe Hurl Email & Phone Number
Technical Account Manager
at
HCS
1 work email found
@hp.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Joe Hurl? Overview
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Quick answer
Joe Hurl is listed as Technical Account Manager at HCS, a with 36 employees, based in Ireland. AeroLeads shows a work email signal at hp.com and a matched LinkedIn profile for Joe Hurl.
Joe Hurl previously worked as Technical Account Manager at Procloud and Service Delivery Manager and Customer Service Manager at Kaptec. Joe Hurl holds Pg Certificate, Computing & Information Systems from University Of Ulster.
Company email context
Email format at HCS
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{first}.{last}@hp.com
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AeroLeads found 1 current-domain work email signal for Joe Hurl. Compare company email patterns before reaching out.
Profile bio
About Joe Hurl
An ITIL and PRINCE2 certified Service Desk Manager. Currently managing a Customer Service team delivering world class support to a global customer base. I have over 17 years experience in various IT support roles where I gained extensive experience in people management, deployment planning and service support for multinational organisations .
Listed skills include Incident Management, Itil, Service Delivery, Telecommunications, and 21 others.
Current workplace
Joe Hurl's current company
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10 roles
Joe Hurl work experience
A career timeline built from the work history available for this profile.
Technical Account Manager
Apr 2021 - Dec 2023
Service Delivery Manager And Customer Service Manager
Mar 2018 - Apr 2021
Service Desk Manager
IT management role with responsibility for 25 IT Helpdesk agents who provide chat and phone based IT support to 300,000+ HP emplyees worldwide.
Aug 2014 - Jan 2018
It Support Team Leader
I'm currently managing a team of 11 agents who provide chat and phone based support to approximately 400,000 HP employees.The scope is wide and varied but primarily e-mail, internet, PC hardware, 5000+ software applications, servers, telephony, mobile phones, remote access etc.My role involves monitoring chat queues, resource allocation, general HR duties like timekeeping, holiday requests and rota scheduling, mentoring and supporting the team in their day to day activities, reporting on the statistics of the team including resolution rates, SLA adherence.I also liaise with other support teams in Costa Rica/India/Malaysia and act as a link between our support organisation and other IT organisations within HP.
Aug 2013 - Aug 2014
It Service Delivery Manager
Aug 2014 - Jan 2018
It Analyst
Barna Waste
Route Analysis and Optimisation.Implementation of Service Delivery processes and procedures.
Aug 2012 - Jul 2013
Head Of Everything
Urban Hand
Urban Hand is a new clothing and accessories brand based in Dublin, Ireland. We stock high quality, original design clothing for men and women.
Sep 2011 - May 2012
Infrastructure Support Specialist
Hp Cds @ O2
Mainly a software deployment role encompassing all aspects of the software deployment lifecycle.
May 2005 - Sep 2010
Senior Service Desk Analyst
Primarily a desktop support role providing 2nd level support for 1500+ employees across multiple locations.
Feb 2001 - May 2005
Team & coworkers
Colleagues at HCS
Other employees you can reach at hcs.ie. View company contacts for 36 employees →
CJ
Cephas Jacob
Colleague at HcsIreland
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DM
David Morris
Colleague at HcsIreland
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JH
Jack Hegarty
Colleague at HcsIreland
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PD
Premdhan Dewangan
Colleague at HcsDurg, Chhattisgarh, India
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CW
Carol Wright
Colleague at HcsIreland
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PB
Pamela Boyd
Colleague at HcsLubbock-Levelland Area, United States
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AK
Aaron Kane
Colleague at HcsIreland
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NM
Nikki Morgan
Colleague at HcsMurrells Inlet, South Carolina, United States
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TM
Tim Murphy
Colleague at HcsIreland
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KA
Kassem Ahmad
Colleague at HcsBeqaa Governorate, Lebanon
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Cephas Jacob
Colleague at HcsIreland
View →
DM
David Morris
Colleague at HcsIreland
View →
JH
Jack Hegarty
Colleague at HcsIreland
View →
PD
Premdhan Dewangan
Colleague at HcsDurg, Chhattisgarh, India
View →
CW
Carol Wright
Colleague at HcsIreland
View →
PB
Pamela Boyd
Colleague at HcsLubbock-Levelland Area, United States
View →
AK
Aaron Kane
Colleague at HcsIreland
View →
NM
Nikki Morgan
Colleague at HcsMurrells Inlet, South Carolina, United States
View →
TM
Tim Murphy
Colleague at HcsIreland
View →
KA
Kassem Ahmad
Colleague at HcsBeqaa Governorate, Lebanon
View →
3 education records
Joe Hurl education
Pg Certificate, Computing & Information Systems
Fetac Level 8 Certificate, Advanced Networking And Cloud Technologies, Pass
Ba (Hons), Business Studies
FAQ
Frequently asked questions about Joe Hurl
Quick answers generated from the profile data available on this page.
What company does Joe Hurl work for?
Joe Hurl works for HCS.
What is Joe Hurl's role at HCS?
Joe Hurl is listed as Technical Account Manager at HCS.
What is Joe Hurl's email address?
AeroLeads has found 1 work email signal at @hp.com for Joe Hurl at HCS.
Where is Joe Hurl based?
Joe Hurl is based in Ireland while working with HCS.
What companies has Joe Hurl worked for?
Joe Hurl has worked for Hcs, Procloud, Kaptec, Hewlett Packard Enterprise, and Hewlett-Packard.
Who are Joe Hurl's colleagues at HCS?
Joe Hurl's colleagues at HCS include Cephas Jacob, David Morris, Jack Hegarty, Premdhan Dewangan, and Carol Wright.
How can I contact Joe Hurl?
You can use AeroLeads to view verified contact signals for Joe Hurl at HCS, including work email, phone, and LinkedIn data when available.
What schools did Joe Hurl attend?
Joe Hurl holds Pg Certificate, Computing & Information Systems from University Of Ulster.
What skills is Joe Hurl known for?
Joe Hurl is listed with skills including Incident Management, Itil, Service Delivery, Telecommunications, Desktop Support, It Service Management, Software Deployment, and Project Management.
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